Financial Assistant (V000021) (Re-Advertised)

North-West University / Noordwes-Universiteit; Vanderbijlpark; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A tertiary education institution in Vanderbijlpark is seeking a Financial Assistant to support student account enquiries and administration. The role involves processing transactions, handling credit refunds, and providing excellent customer service. Candidates should have a Grade 12 qualification with accounting and two years of financial processing experience. Additional experience in a tertiary education environment is preferred. The position offers a permanent contract and a diverse working environment.

Qualifications

• Minimum of two (2) years’ experience in financial processing.
• Experience within a tertiary education environment is an advantage.
• Experience in student information system knowledge is an advantage.

Responsibilities

• Provide assistance with all Student Account Enquiries.
• Process manual transactions on requests.
• Receipted cash, card and EFT payments.
• Assist with all reasonable and ad hoc tasks.

Skills

Good communication skills

Problem-solving skills

Computer literate in MS Office

Punctual

Accuracy and attention to detail

Education

Grade 12 (NQF Level 4) with accounting as subject

Job description

Position Summary

Industry: Education & Training

Job category: Education and Training

Location: Vanderbijlpark

Contract: Permanent

Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

About Our Company

NWU

Introduction

North-West University (Vanderbijlpark Campus) Division: Finance and Facilities – Student Finances and Financial Related Systems.

Position Number: V000021 Vacancy: Financial Assistant. Peromnes Grade: P13. Employment Type: Permanent Appointment.

Job Description

Purpose of the Position

Providing assistant with all Student Account Enquiries and Administration at Vanderbijlpark Campus.

Key Responsibilities

Student Account Enquiries

• Attended back-office enquiries as submitted by helpdesk within 24 hours.
• Assist students with creation of quotations.
• Attend to all CRM tickets allocated to back office.
• Adherence to POPIA in all instances.
• Knowledge and application of financial rules.
• Presented professional and in a friendly manner.

Student Account Administration

• Processed manual transactions on requests.
• Ensured supporting documentation are stored/uploaded.
• Reconciled cancellations within 10 working days.
• Performed account audits.

Processing of Credit Refunds

• Received and controlled all credit refund requests as level 1 approver.
• Approved requests in line with the financial rules within 24 hours.
• Information requested within the rules of POPIA (only necessary).
• Review, communicate and clear credit balances on unregistered student accounts.

Receipting and Banking

• Receipted cash, card and EFT payments.
• Performa banking daily.
• Report on faulty credit card machines and equipment.
• Custodian of manual receipt books. Provide training.
• Managed float daily and balanced the float bi-weekly.
• Promote new payment portal and provide support.
• Provided excellent customer service daily.

OHS

• Compliance with OHS audits, schedules, evacuation drills etc.

Ad Hoc

• Assist with all reasonable and ad hoc tasks that might surface in the line of duty in the Student Accounts & Bursary Department.

Minimum Requirements

• Grade 12 (NQF Level 4) with accounting as subject.
• A minimum of two (2) years’ experience in financial processing.

Added Advantages

• A minimum of one (1) year experience within a tertiary education environment.
• A minimum of one (1) year experience in student information system knowledge.

Key Functional/Technical Competencies

• Good communication skill – speaking and writing.
• Problem solving skills.
• Computer literate in MS Office.
• Punctual.
• Accuracy and attention to detail.

Behavioural Competencies

• Client Service Orientated.
• Ability to function in a diverse team and independently.
• Time management and ability to work under pressure.

Enquiries regarding Job Content

Contact: Lindy Malape at [e-mail]

Enquiries regarding Recruitment Process

Contact: Moratuwa Motsemme on 018 299 4958

Closing Date

4 December 2025

Planned Commencement of Duties

As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

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