Financial Adviser | Limpopo South MMH261109-3

Metropolitan; Tzaneen; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Metropolitan in Limpopo is seeking a proactive Field Sales Advisor to attract, acquire and retain clients by selling company products and delivering after-sales service to ensure client loyalty and increased market share.

The ideal candidate has 2–3 years in field sales or call centre environments, FAIS compliance and RE5, and matric or equivalent. A driving license and own transport are desirable for field work and client visits.

Qualifications

• 2-3 years' Field Sales/Call Centre experience.
• 2 years' experience in the insurance and/or financial services industry rendering financial advice (advantageous)
• FAIS Compliance Requirements
• Regulatory examination (RE) 5

Responsibilities

• Engage with prospective clients to highlight features and benefits of products based on financial wellness needs.
• Sell products in line with client’s financial needs by conducting affordability analysis.
• Advise on tax and legal implications of products or changes.
• Accurately capture client information, actions and sales on systems.
• Complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process per legislation.
• Provide financial advice aligned with engagement strategy to enhance client’s financial wellness.
• Investigate client queries within agreed service levels and ensure timely feedback.
• Escalate client queries to relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders.
• Provide regular reports on delivery of services against SLAs.
• Build and maintain client relationships with internal and external stakeholders.
• Suggest improvements to client service and fair treatment of clients.
• Contribute to a culture of rewarding relationships and exceptional service.
• Present innovative and trustworthy product offerings through professional financial advisory services.

Skills

Sales experience

Customer service

Communication skills

Education

Matric / NQF4

Finance/Business management cert

Job description

Role Purpose

Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.

Requirements

• 2 - 3 years' experience in a Field Sales/ Call Centre environment (FIELD SALES is essential)
• 2 years' experience in the insurance and/or financial services industry rendering financial advice (advantageous)
• Matric or equivalent NQF 4 qualifications
• National Senior Certificate in Finance/ Business Management and or equivalent relevant qualification
• FAIS Compliance Requirements
• Regulatory examination (RE) 5
• Driver's license and own transport (desirable)

Duties and Responsibilities

INTERNAL PROCESS

• Engage with prospective clients to highlight the features and benefits of various products based on their financial wellness needs to support and guide their decision-making process.
• Sell products in line with client’s financial needs by conducting affordability analysis to achieve clients’ financial goals.
• Calculated and advise on tax and legal implications of products and or changes.
• Accurately capture client information, relevant actions and sales on the systems.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Achieve set targets on production, quality and conversion.
• Adhere to compliance requirements in the sales process in line with legislative requirements.
• Provide financial advice in line with the engagement strategy to enhance client’s financial wellness.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

As an applicant, please verify the legitimacy of this job advert on our company career page.-305080