Field Technician - Junior

Herotel 5F74Feffb7E1; Eshowe; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Exposure to a dynamic workplace

Internal academy training

Team-driven environment

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel in Eshowe, KwaZulu-Natal is seeking a hands-on Junior Field Technician to install, repair and support fibre and wireless networks for homes and small businesses. You’ll follow safety SOPs, work with the Team Leader and Scheduler, prepare stock and set up CPE.

The role requires a Grade 12, at least 1 year fibre splicing and RF/wireless experience, basic networking knowledge, a valid driver’s license and good problem‑solving skills. Training is provided through our internal academy.

Qualifications

• Grade 12 qualification is required.
• Minimum 1 year fibre optic splicing experience.
• Minimum 1 year RF/Wireless experience.
• Basic networking knowledge and problem solving.
• Proficiency with hand and power tools.

Responsibilities

• Follow SOPs and safety procedures while documenting work.
• Install and repair standard fibre and wireless connections.
• Set up CPE and perform basic fibre/wireless tasks.
• Troubleshoot basic network issues and verify RF signal strength.
• Complete accurate job cards and report progress.

Skills

Fibre splicing experience

RF/Wireless experience

Basic networking knowledge

Crimping techniques

Hand & power tools

Problem solving

Education

Grade 12 qualification

Tools

OTDR

Fusion splicing equipment

Crimping tools

Job description

Are you hands-on, technically minded and ready to build your career in fibre and wireless installations? Join our Networks team as a Junior Field Technician in Eshowe, KwaZulu-Natal, where you’ll perform standard home and small business installations, repairs and callouts across our Wireless and Fibre networks.

The key purpose of this role is to perform standard fibre and wireless installations, repairs and callouts while delivering excellent customer service and ensuring compliance with quality and safety standards.

What you’ll do:

• Follow all SOPs and Health & Safety procedures while maintaining accurate project and safety documentation
• Work closely with the Team Leader and Scheduler to ensure smooth daily operations
• Prepare for daily jobs by confirming stock availability and ensuring equipment is maintained
• Conduct standard Fibre and Wireless installations including CPE setup and internal/external cable runs
• Perform fibre troubleshooting including splicing, testing and dome management
• Perform wireless troubleshooting including signal testing and bandwidth validation
• Resolve basic network issues such as IP conflicts, firewall and routing problems
• Install and configure VoIP systems
• Receive and action daily job cards, ensuring correct stock and scope alignment
• Communicate with Installation Team Leader to confirm RF signal strength and fibre allocations
• Set up and verify client equipment functionality
• Upgrade firmware, complete clean-up and capture photographic evidence for quality control
• Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
• Confirm client satisfaction before leaving site
• Perform CPE recoveries for Wireless and Fibre including equipment removal and job card completion
• Complete accurate job cards and ticket updates for invoicing and reporting
• Work overtime, weekends and emergency call-outs when required
• Operate safely at heights and in confined spaces

What you’ll need:

• Grade 12 qualification
• Minimum 1 year Fibre Optic splicing experience
• Minimum 1 year RF/Wireless experience
• Knowledge of network structures and crimping techniques
• Basic networking knowledge
• Basic computer literacy
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment advantageous
• Valid driver’s licence with clean driving record
• Good analytical and problem-solving skills
• Effective planning and organisational skills
• Good working knowledge of hand and power tools
• Proficiency in fibre cable termination and fusion splicing techniques
• Strong manual dexterity and hand-eye coordination
• Ability to work neatly and accurately
• Technically minded with customer service experience
• Ability to work in physically demanding environments including lifting and climbing
• Medically fit and comfortable working at heights
• Self-disciplined, motivated and well organised

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.
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• If you do not hear from us within 14 days, please consider your application unsuccessful.