Field Services Technician

METRONOMIC; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading utility services provider in South Africa is seeking a Human Resources Officer. The role involves meter installations, fault troubleshooting, and client communications. Ideal candidates will have experience in utility services and strong teamwork skills. This is a full-time entry-level position offering training in health & safety and career development.

Qualifications

• Experience in meter installation and maintenance.
• Ability to diagnose and troubleshoot faults quickly.
• Strong communication skills for client interactions.

Responsibilities

• Install and audit utility meters.
• Troubleshoot and repair meter faults.
• Communicate progress and issues with clients.

Skills

Meter installation

Fault finding

Customer communication

Documentation

Team support

Health & Safety knowledge

Job description

Direct message the job poster from METRONOMIC

Human Resources Officer @ METRONOMIC | Human Resources Management

Key Responsibilities

• Meter Installation & Audits – Install and maintain meters according to standards, complete audits, and ensure accurate billing.
• Fault Finding & Troubleshooting – Diagnose and fix faults quickly to ensure correct meter readings.
• Customer Communication – Engage with clients professionally, provide updates, and resolve concerns.
• Documentation & Compliance – Complete job cards and reports accurately, ensure compliance with safety and legal requirements.
• Team Support – Assist and guide team members onsite, ensuring safe and efficient work.

Key Performance Indicators (KPIs)

• Successful meter installations and accurate audits.
• First‑time resolution of issues and fast response to breakdowns.
• Positive client feedback and resolved concerns.
• Accurate, timely completion of reports and 100% compliance with standards.
• Safe and effective team performance.

Duties

• Install, inspect, and audit utility meters.
• Troubleshoot and repair meter faults.
• Keep accurate records and submit reports.
• Communicate progress and issues with clients and team leads.
• Support and supervise team members onsite.
• Follow industry standards and health & safety rules.

Authority

• Decide on troubleshooting actions.
• Approve and submit job cards/reports.
• Delegate tasks to team members.
• Enforce safety and compliance onsite.

Training

• Health & Safety certification (advantageous).
• Ongoing training on new metering systems and compliance.
• Career development options: advanced electrical training, project management, and risk management.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Engineering and Information Technology
• Industries: Utilities

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Cape Town, Western Cape, South Africa