Field Service Technician

Sourceworx; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Durban is looking for a skilled field service technician to handle multiple projects and provide repair services for equipment and electronics. Candidates should have A+ and N+ certifications, along with at least 3 years of field service experience. Strong customer service and communication skills are essential, and a valid driver’s license is required for travel. This role requires technical troubleshooting and the ability to work independently or in a team.

Qualifications

• Minimum of 3 years Field Service experience required.
• Driver’s license essential.
• Excellent communication and reporting skills.

Responsibilities

• Manage multiple projects and travel to various locations for services.
• Repair various forms of equipment, machinery, and electronics.
• Provide strong customer support and handle inquiries.

Skills

Hardware Repair and Maintenance

Software Installation and Configuration

Networking Skills

Customer Service

Time Management

Problem-Solving

Education

A+, N+ certification or equivalent

CCNA, FortiGate NSE qualification (Advantageous)

Job description

Job Description

The field service technician job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services. A field service technician is able to repair various forms of equipment, machinery, and electronics.

Minimum Qualifications And Experience

• Minimum A+, N+ certification or equivalent and hands on experience
• Minimum 3 years Field Service experience
• CCNA, FortiGate NSE qualification or equivalent (Advantageous)
• Driver’s license essential
• Excellent communication and reporting skills.
• Good technical and troubleshooting skills.
• Must be willing to abide by the security policies of the company.
• Must have strong communication skills and the ability to work independently or as part of a team.
• Ability to work outside in the field is required.
• Relevant vendor and product certification together with the required vocational training completed.

Technical Skills

• Proficiency in computer hardware, software, and networking. Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.
• Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment. Knowledge of component replacement and preventive maintenance.
• Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.
• Networking Skills: Familiarity with network configurations, protocols, and troubleshooting. Understanding of IP addressing, DNS, DHCP, and network cabling.
• Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.
• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.
• Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.
• Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Location

KwaZulu Natal Durban