Field Service Technician - Fiber Optics

Placements24; Kempton Park; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tools provided

Training & certification

Health & safety program

Job summary

Placements24 in Gauteng seeks a skilled Field Service Technician focused on fiber optics for on-site deployments, maintenance and rapid fault resolution in the Tembisa area.

You will work with OTDRs, fusion splicers and power meters, uphold safety standards, document test results, and collaborate with the NOC and engineering teams to keep networks running smoothly. This role requires a proactive, customer-focused approach and flexibility with scheduling.

Qualifications

• Proven experience as a Field Service Technician with fiber optic focus.
• Proficiency in using fiber testing equipment including OTDRs and meters.
• Solid understanding of fiber optic principles, cables and connectors.
• Ability to read drawings, blueprints and service orders.
• Strong mechanical aptitude and problem-solving skills.
• Excellent customer service and communication abilities.
• A valid driver's license with a clean record.
• Able to work independently and in teams, under pressure.
• Willing to work flexible hours including evenings/weekends.
• Physical ability to climb, work in confined spaces and lift equipment.

Responsibilities

• Install, terminate, and test fiber optic cables and equipment per specs.
• Diagnose and repair fiber faults using OTDRs and meters.
• Perform routine maintenance on lines, splice points, and nodes.
• Document test results, service orders and equipment logs.
• Follow safety protocols on-site in all environments.
• Provide clear explanations to customers during site visits.
• Operate and maintain company vehicle and tools safely.
• Coordinate with NOC and engineering to resolve issues.
• Respond to emergency repair calls as needed.
• Participate in ongoing training to stay current with tech.

Skills

Fiber install

OTDR testing

Diagnostics

Customer service

Driving license

Tools

OTDRs

Fusion splicer

Power meter

Testing equipment

Job description

About the Role

Our client, a prominent player in the telecommunications sector, is actively seeking a dedicated Field Service Technician with specialized experience in fiber optics to join their expanding operations in Tembisa, Gauteng. This hands-on role is crucial for the deployment, maintenance, and repair of fiber optic network infrastructure, ensuring reliable connectivity for our client's diverse customer base. The successful candidate will be responsible for executing installations, troubleshooting complex connectivity issues, and performing preventative maintenance to uphold the highest service standards. This is a fantastic opportunity for a technically adept individual to contribute to the backbone of modern communication networks within the vibrant Tembisa region.

Key Responsibilities

• Install, terminate, and test fiber optic cables and associated equipment according to technical specifications and industry best practices.
• Diagnose and repair fiber optic network faults, including breaks, signal loss, and connector issues, utilizing specialized testing equipment such as OTDRs and power meters.
• Perform routine maintenance and inspection of fiber optic lines, splicing points, and network nodes to prevent future disruptions.
• Ensure accurate documentation of all work performed, including test results, service orders, and equipment logs.
• Adhere to all safety protocols and regulations while working on-site, both in residential and commercial environments.
• Provide exceptional customer service during site visits, explaining technical issues and resolutions clearly.
• Operate and maintain company vehicles and equipment in a safe and responsible manner.
• Collaborate with the network operations center (NOC) and engineering teams to resolve escalated technical issues.
• Respond to emergency repair calls and service disruptions as needed.
• Participate in ongoing training to stay current with fiber optic technologies and installation techniques.

Requirements

• Proven experience as a Field Service Technician or similar role, with a strong emphasis on fiber optic cable installation and maintenance.
• Proficiency in using fiber optic testing equipment, including Optical Time Domain Reflectometers (OTDRs), optical power meters, and fusion splicers.
• Solid understanding of fiber optic principles, cable types, connectors, and transmission standards.
• Ability to interpret technical drawings, blueprints, and service orders.
• Strong mechanical aptitude and problem-solving skills.
• Excellent customer service and communication abilities.
• A valid driver's license is mandatory, with a clean driving record.
• Ability to work independently and as part of a team, often under pressure.
• Willingness to work flexible hours, including occasional evenings and weekends, in response to service needs.
• Physical ability to climb ladders, work in confined spaces, and lift moderately heavy equipment is required for this role in Tembisa, Gauteng.

Benefits

• Our client offers a competitive remuneration package that reflects your skills and experience. This includes a stable salary, with potential for overtime pay.
• Employees are provided with a company vehicle, fuel card, and all necessary tools and equipment to perform their duties effectively.
• Our client also invests in its workforce through ongoing training and certification opportunities, fostering career growth within the company.
• A comprehensive health and safety program is in place to ensure your well-being.

Join our team in Tembisa, Gauteng, and be part of a company that values dedication and expertise in the essential field of telecommunications infrastructure.