Field Service Supervisor - Diesel Generators

EnableSA (Pty) Ltd; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in Gqeberha is seeking an experienced Service Manager - Diesel Generators. The successful candidate will lead and mentor technicians, provide technical guidance, oversee workshop operations, and ensure client satisfaction. A minimum of 5-7 years in the diesel generator industry and strong electrical knowledge are essential for this role. This position requires a valid driver's license and willingness to travel for client site visits.

Qualifications

• Minimum 5-7 years experience in the diesel generator industry.
• 3 years in a supervisory or management role.
• Strong electrical knowledge, ability to read schematics.

Responsibilities

• Lead and manage a team of service technicians.
• Provide technical guidance and support.
• Oversee day-to-day workflow of the workshop.

Skills

Leadership

Technical knowledge of diesel generators

Electrical troubleshooting

Client relationship management

Education

Grade 12

Relevant trade qualification

Tools

Automatic Transfer Switches (ATS)

Generator controllers configuration software

Job description

Our client is seeking an experienced Service Manager - Diesel Generators to join the Perseverance, Port Elizabeth team

• Lead, manage, and mentor a team of service technicians, scheduling work and overseeing performance.
• Provide technical guidance and support to the team, acting as the senior point of escalation for complex mechanical, electrical, and controller-related diagnostics.
• Oversee the day-to-day workflow of the factory workshop, ensuring maintenance and repairs are completed efficiently, on time, and within budget.
• Develop and implement preventative maintenance schedules for client assets.
• Manage the preparation of quotations for repairs, maintenance contracts, and new service work.
• Ensure quality control by inspecting work performed by technicians and signing off on major jobs.
• Serve as the primary point of contact for key clients, building and maintaining strong professional relationships.
• Proactively visit client sites to assess their needs, ensure satisfaction with completed work, and identify new business opportunities.
• Drive the growth of the service department by securing new service level agreements (SLAs) and contracts
• Maintain an expert level of product knowledge on large-scale diesel generators across various engine makes, including but not limited to Volvo, Scania, and Perkins.
• Ensure all service operations comply with company policies and occupational health and safety regulations.
• Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies.

Requirements

• Grade 12
• A relevant trade qualification (Qualified Diesel Mechanic, Millwright, or similar) is an advantage.
• Minimum 5-7 years of experience in the diesel generator industry, with at least 3 years in a supervisory or management role.
• Expert technical knowledge of large industrial diesel generators, with experience across a range of engine makes including, but not limited to, Volvo, Scania, and Perkins.
• Strong and proficient electrical knowledge is essential, including the ability to read schematics and troubleshoot complex faults on alternators and Automatic Transfer Switches (ATS).
• In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is required.
• Proven leadership ability with experience managing and developing a technical team.
• Must have a valid driver's license and be willing to travel to client sites.