Field Service Engineer - Gauteng (Ivd Diagnostics)

Beckman Coulter Diagnostics; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A global diagnostics company in Gauteng is seeking a Field Service Engineer to provide technical support and maintenance for medical diagnostic equipment. Responsibilities include servicing analyzers, ensuring customer satisfaction, and managing schedules. The ideal candidate has a Bachelor in Electronics or a Bio-medical diploma, effective problem-solving skills, and the ability to work flexibly, including remote options. Benefits include bonuses, medical, and paid time off.

Benefits

Paid time off

Medical benefits

Car Allowance

Vehicle insurance

Scholar and Employee Bursaries

Qualifications

• Understanding computer hardware and composition.
• Experience with test equipment such as DVM, Oscilloscopes.
• Effective time management and personal organization.

Responsibilities

• Independently service and maintain medical diagnostic equipment.
• Promote the company with customers and ensure retention.
• Address issues effectively with internal and external customers.

Skills

Analytical problem solving

Communication skills

Teamwork

Time management

Education

Bachelor of Technology in Electronics

Bio-medical technologist diploma

Tools

DVM

Oscilloscopes

Pressure meters

Laser test equipment

Job description

Overview

Beckman Coulter Diagnostics is seeking a Field Service Engineer in the Gauteng region.

The role is responsible for providing field service and technical support to customers in the diagnostic laboratory environment, including repairing, upgrading, moving, and maintaining analyzers.

The position supports the company 24 hours a day, 7 days a week in line with customer service expectations.

Main KPIs are service effectiveness, administrative compliance, and preventative maintenance visit completions.

The Field Service Engineer reports to the Group Service Manager responsible for South Africa Field Services and is part of the Service Department located in Samrand.

Beckman Coulter Diagnostics is committed to advancing healthcare and building a world-class Service organization in a fast-paced, multifunctional environment.

The team collaborates with a community of diagnostics companies to improve patient lives through diagnostic tools.

Responsibilities

In This Role, You Will Have The Opportunity To To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.

Demonstrate accountability for analyzers assigned to as preferred engineer.

Possess sound administrative skills to complete all required tasks within the allocated timeframe.

Adhere to all service department policies and procedures.

Promote the company with customers and play an active role in customer retention initiatives.

Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems.

Willingness to be part of an active call roster / standby, overtime and ability to travel locally and internationally.

Possess sound communication skills to address issues effectively with internal and external customers.

Determine, recommend, and implement solutions to customer software and hardware-related requests.

Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.

Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.

Responsible for escalation support to Field Service Supervisors.

Qualifications

The Essential Requirements Of The Job Include Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and / Bio-medical technologist diploma or an equivalent qualification.

Understanding computer hardware and composition and being computer literate.

Knowledge of ISO, Quality Management Systems.

Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.

Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in a team environment.

Be in possession of a valid passport and drivers licenses.

Effective time management and personal organization.

It would be a plus if you also possess previous experience in Knowledge and experience with diagnostic troubleshooting principles will be an advantage.

Knowledge and working experience of interfacing and ICT networking will be an advantage.

Analytical / problem solving skills : able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer losses and to visualize customer disengagement trends to elevate to appropriate channels for follow up and resolution.

Remote Work and Incentives

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home.

Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is also eligible for 10% on Target bonus / incentive pay.

Benefits

We offer comprehensive package of benefits including paid time off (Annual Leave), medical, pension, Car Allowance, Vehicle insurance, Group Life, Scholar, and Employee Bursaries to eligible employees.

Note : No amount of pay is wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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