Field Service Engineer - Gauteng

Atlas Copco; Boksburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global leader in industrial solutions is seeking a Technical Service Support Specialist in Boksburg. You will provide on-site repairs, conduct calibrations, and deliver exceptional customer service. Ideal candidates will have an engineering qualification and the ability to work independently. Join a company committed to innovation and sustainability in the industrial sector.

Benefits

Ongoing learning opportunities

Career growth prospects

Dynamic working environment

Qualifications

• Ability to take ownership and provide value-added solutions to our customers.
• Motivated, self-starter, and organized.
• Flexibility in responding to customer demands.

Responsibilities

• Provide technical service and support to customers.
• Work as part of the service team to improve customer satisfaction.
• Conduct regular customer visits providing technical support.
• Carry out calibrations and preventative maintenance tasks.

Skills

Ability to work independently and as part of a team

Ability to take ownership and provide value-added solutions

Motivated, self-starter, and organized

Flexibility to respond to customer demands

Clean driving license

Education

Engineering Diploma/Degree or Certificate in Mechanical/Electrical Engineering

Job description

Overview

Passionate people create exceptional things. The solutions we develop are a key part of many industries, including electronics, medical research, renewable energy, food production and infrastructure. We are everywhere and work with the latest technologies and sustainable innovations. Our inclusive and caring environment supports your growth, and your ideas are embraced with ongoing learning opportunities.

Join us on our journey for a better tomorrow.

Your role

• To provide technical service and support to our customers, through regular on-site visits, providing repairs and tool calibrations.
• Working as part of the Atlas Copco Service team, to continuously improve our customer satisfaction.
• To provide Repairs and Field Service Support on Industrial Power Tooling including Electronic, Pneumatic handheld and fixtured tools.
• To provide the customer with technical support during breakdowns, over the phone and when required on site.
• To conduct regular customer visits providing technical support, assistance, and guidance as and when required.
• To maintain records of all activities.
• To carry out calibrations and preventative maintenance tasks on a scheduled and planned basis, according to laboratory and ISO procedures.
• To plan, manage and carry out the installation of our equipment at the customers premises.
• To ensure all repair and calibration workshop documentation is completed correctly and up to date.
• To provide written reports on repairs and incidents as requested by management or the customer.
• To provide advice and feedback to the customer on the use of their equipment.
• To work as part of a team with our sales representatives and the customer to help address any support and technical issues.

To succeed, you will need

• Ability to work independently and as part of a team.
• Ability to take ownership and provide value added solutions to our customers.
• Motivated, self-starter, and organized.
• Flexibility in being able to respond to the customers’ demands – this will involve early starts and late finishes, as well as occasionally attending plant outside normal hours, in an emergency response capacity.
• Clean driving license.
• Engineering Diploma/Degree or Certificate in Mechanical/Electrical Engineering or equivalent.

In return, we offer you

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

This position is based: Jet Park, Boksburg

Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd values and Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under-represented.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.