Field Service Engineer - Bloemfontein

Ultra Personnel; Bloemfontein; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading technical service provider in South Africa is seeking an experienced Field Service Engineer to install, service, and maintain surgical systems. The successful candidate will ensure maximum system uptime and customer satisfaction while adhering to medical regulations. Candidates should have a relevant diploma and at least 3-5 years of field service experience in a regulated environment. Strong troubleshooting, mechanical aptitude, and communication skills are necessary for success in this role.

Qualifications

• Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer.
• Field service experience within a regulated environment such as medical / pharmaceutical.
• Experience in servicing value added capital equipment would be advantageous.

Responsibilities

• Installation, troubleshooting, and maintenance of surgical systems.
• Preparing and following up on quotations.
• Maintaining service logs and compliance with medical device regulations.

Skills

Technical troubleshooting skills

Customer-facing skills

Mechanical aptitude

Strong communication skills

Education

N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering

Job description

Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems, install base of equipment. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer-facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager and Technical Manager / Branch Manager.

Assessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards

Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented

Performing remote log analysis using dedicated engineering tools

Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations

Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction

Provide technical support to end-users and internal customers including Commercial, Marketing and Clinical Implementation teams

Maintain and develop the Technical Support and Service processes

Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools

Complete and keep detailed records ensuring all administrative tasks are performed on time

Preparing and following up on quotations

Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team

Preparing product reports by collecting, analysing, and summarizing information and trends

Keeping equipment operational by following manufacturer's instructions and established procedures

Completing projects by training and guiding customers / users

Scope includes installation base of equipment in the Free State & Northern Cape

Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies

Standby duties and willingness to work after hours

Attention to detail and accuracy

Result orientated and ability to work under pressure to meet deadlines

Good theoretical and practical knowledge in electronic, electrical and mechanical systems with the ability to trouble shoot and proven track record in independently trouble shooting complex electro-mechanical systems

A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards

A can-do hands-on attitude for a variety of tasks

Ability to self-schedule his / her activity (PM Schedule, System Upgrades, Repairs)

Pro-active service mindset

Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support, etc.)

Good listener, strong communication skills and well presented

Qualifications and experience required :

N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering

Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer

Field service experience within a regulated environment such as medical / pharmaceutical

Experience and knowledge of operating theatre protocols and working with hospitals

Experience in servicing value added capital equipment would be advantageous (Imaging, Surgical Robotics, Radiotherapy, etc.)

Medical background in the clinical field of imaging, surgical robotics, radiation therapy is a requirement

Electronic experience and ability to perform software updates via engineering interfaces

Experience in the medical industry on X-ray equipment

Computer literacy and proficiency in MS Office including advanced Excel is a requirement for this position