Field Service Coordinator

Barrows; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail solutions provider in Durban is seeking an experienced professional to manage daily field services operations. The role involves coordinating teams, ensuring quality assurance, and driving performance. Candidates should have a tertiary qualification and 3-5 years of relevant experience. This position calls for strong communication skills and the ability to perform in a dynamic environment.

Qualifications

• 3 - 5 years relevant experience in a similar role.

Responsibilities

• Take full accountability for daily operational control and performance management.
• Coordinate communication and quality assurance for field services teams.
• Ensure adherence to operational guidelines and procedures.

Skills

High professional ethical standards

Fast-paced environment operation

Excellent people management

Strong communication skills

Problem-solving ability

Self-motivated

Ability to work under pressure

Receptiveness to feedback

Education

Relevant tertiary qualification

Job description

Overview

The Company: As an Industry Leader, Tradereach provides our clients with an integrated retail POS display management solution. Services include: freight, warehousing, installation, tracking and maintenance. Built on the back of the principles of service excellence, operational efficiency and the latest technology, Tradereach has a national footprint which is unrivalled in the industry.

About the role: The purpose of this role is to take full accountability and ownership for the daily operational control, coordination, communication, performance management and quality assurance of nominated field services teams and projects. The objective of the role is to ensure industry leading executional services, real time reporting and problem solving for all strategic clients and products, including both brands and retailers.

Role and Responsibilities

Planning & Management

• Communicate expectations clearly and consistently with all nominated field services teams
• Ensure all regional field services teams adhere to the daily operational guidelines & procedures
• Daily operations coordination, route and job card planning with the ability to prioritize urgent changes/interventions to deliver for the client
• Assisting in the day to day field teams briefing and debriefing; completion of all jobs in line with customer expectations

Quality Assurance

• Ensure that field services teams deliver execution and reporting in line with customer expectations as defined by the brief and regular stakeholder meetings.

Reporting & Communication

• Take full accountability for the recording and reporting of all work completed by nominated field services teams
• Maintain open channels of feedback with field services teams in order to improve processes and procedures.

Mentorship & Training

• Identify development areas within nominated field services teams, and identify training interventions to improve execution quality.

Core skills needed

• A demonstrated commitment to high professional ethical standards.
• Excels at operating in a fast pace, dynamic environment.
• Excellent people manager, open to direction and a collaborative work style and commitment to getting the job done.
• Strong communication skills (oral and written) across all levels – from Colleagues, to sales teams and store managers.
• Thinks out of the box to resolve problems.
• Self-motivated and has the ability to motivate others.
• Calm and Professional with the ability to work under pressure.
• Respond positively to feedback received from both above and below – both negative and positive.

Requirements

• Relevant tertiary qualification
• 3 - 5 years relevant experience in a similar role

Preferred

• Manufacturing industry experience