Field Service Agent Supervisor

Diopoint; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in South Africa is seeking 4 experienced Field Service Supervisors to oversee IT service delivery. You will ensure effective staffing, provide technical support, and manage escalations. The ideal candidate has a minimum of 2 years of IT experience, is certified in A+ or MCSE, and possesses strong leadership skills. This role offers an opportunity to contribute to IT service excellence.

Qualifications

• Minimum of 2 years' proven IT work experience.
• ITIL Foundation V3 Certified or higher.

Responsibilities

• Ensure staffing and skill levels are maintained across shifts through effective scheduling.
• Conduct briefings with FSA and Service Desk teams on any changes or deployments.
• Provide first and second line support when required.
• Review and action all tickets assigned to your cluster.
• Undertake HR-related activities as needed.
• Act as an escalation point for difficult support calls.
• Produce performance statistics and management reports.
• Represent the Managed FSA Services team in meetings.
• Arrange staff training and awareness sessions.
• Liaise with senior management and change management teams.

Skills

Leadership Skills

Technical Support

Problem Solving

Education

A+ or MCSE certification

Tertiary qualification (Advanced Certificate, Diploma, or Degree)

Job description

We're Hiring | 4 x Field Service SupervisorsCompany : DiopointAre you an experienced IT professional ready to take the next step in your career?

Qualifications & Experience

A+ or MCSE certification Tertiary qualification (Advanced Certificate, Diploma, or Degree) Minimum of 2 years' proven IT work experience ITIL Foundation V3 Certified or higher

Key Responsibilities

• Ensure staffing and skill levels are maintained across shifts through effective scheduling.
• Conduct briefings with FSA and Service Desk teams on any changes or deployments impacting workload.
• Provide first and second line support when required and assist analysts with complex issues.
• Review and action all tickets assigned to your cluster to ensure timely resolution.
• Undertake HR-related activities as needed.
• Act as an escalation point for difficult or sensitive support calls.
• Produce performance statistics and management reports.
• Represent the Managed FSA Services team in meetings.
• Arrange staff training and awareness sessions.
• Liaise with senior management and change management teams.
• If you're a proactive, solutions-oriented professional with strong leadership and technical skills — we want to hear from you Apply now by sending your CV and copies of qualifications to Hiring #FieldServiceSupervisor #ITJobs #ITCareers #TechLeadership #ServiceDelivery #ITSupport #ITIL #MCSE #TechnologyCareers #Diopoint #JoinOurTeam #SouthAfricaJobs #InformationTechnology #ITInfrastructure