Field Sales Manager

Shop2Shop; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company is seeking a Field Sales Manager in East London, South Africa. The role focuses on driving sales and building strong client relationships through face-to-face engagement and strategic account management. Candidates should have a Grade 12 certificate and proven sales experience, along with strong customer relationship management skills. The position offers the opportunity to collaborate across departments and contribute to the company's growth.

Qualifications

• Proven experience in sales or account management.
• Strong knowledge of customer relationship management principles.
• Ability to analyze market trends and competitor performance.

Responsibilities

• Drive sales by promoting product offerings.
• Manage and grow existing accounts.
• Plan and execute field visits for territory coverage.
• Provide daily customer support and maintain satisfaction.

Skills

Sales and business development

Customer relationship management

Market trend analysis

Results-driven mindset

Education

Grade 12 certificate

Job description

Purpose of Role: The Field Sales Manager role is to drive sales and build strong client relationships within a designated territory.

This role involves face-to-face engagement with existing customers, promoting Shop2Shop solutions, and contributing to the company's growth.

Responsibilities

• You’ll thrive in this role if...
• Are passionate about sales and business development.
• Enjoy collaborating across departments and building lasting customer relationships.
• Take ownership of your area and have a proactive approach to performance and problem-solving.
• Are results-driven and capable of translating strategy into action.
• Excel in customer service and enjoy working in a dynamic, target-oriented environment What you'll do...
• Collaborate with the Business Development and Area Sales Manager to implement and execute regional sales strategies aligned with company goals.
• Promote S2S product offerings to increase business reach and attract new clients, passing leads to the BDM & ASM.
• Manage and grow existing accounts through strong relationship management and retention strategies.
• Plan and execute daily field visits to maximize territory coverage.
• Provide daily support to customers, addressing queries to maintain high customer satisfaction.
• Work with the ASM on branding and marketing visibility within your territory.
• Work with marketing, product, and customer success teams to align field efforts with company goals.
• Provide feedback from the field to help improve products and services.
• Execute perfect store compliance.
• Assist in executing key projects that improve sales performance and customer experience.
• Conduct Monthly market and competitor analysis to identify trends, gaps, and opportunities.
• Collaborate with the BDM & ASM on lead generation and track conversion of leads.
• Manage safes and accounts with clear plans and strategies to ensure profitability of territory.
• Present bi-weekly sales performance reports to the ASM for review.
• Ensure operational compliance through monthly vehicle checklist completion.
• Oversee fleet management and maintain up-to-date logbook records.
• Respond to ad-hoc tasks and support requests from senior leadership in line with your role.
• Ensure CRM data accuracy, completeness, compliance and entries or activities align with organizational guidelines and requirements.

Requirements

• Grade 12 certificate.
• Proven experience in sales, account management, or a related field.
• Strong knowledge of customer relationship management principles.
• Ability to analyze market trends and competitor performance.
• Industry Knowledge.
• Deep understanding of our industry in South Africa.
• Familiarity with regulatory frameworks, pricing dynamics, and competitor landscape.