Field Operations Co-Ordinator

Fibertime; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecom company in South Africa is seeking a Field Operations Coordinator and Administrator to manage operational tasks. The ideal candidate will have 3-5 years of experience in operations coordination, exceptional organizational skills, and the ability to handle confidential information. This role involves ensuring smooth coordination between field teams and regional management, while maintaining operational efficiency. Join us to make a real impact and help bridge the digital divide.

Benefits

Opportunity for growth

Impactful work in underserved areas

Strong company culture

Qualifications

• 3-5 years of experience in operations coordination or administration.
• Experience in telecommunications or fiber optics is advantageous.
• Ability to handle sensitive information with discretion.

Responsibilities

• Perform administrative duties related to field operations.
• Assign and track maintenance tickets for timely completion.
• Oversee ongoing field operations and projects.
• Communicate with regional managers for compliance.
• Identify operational inefficiencies and suggest improvements.
• Proactively manage operational challenges.

Skills

Organizational skills

Communication skills

Stakeholder management

Problem-solving skills

Confidentiality

Education

Diploma or degree in Business Administration or Operations Management

Job description

fibertime is a pay-as-you-go uncapped fiber internet solution designed for township markets.

Users can instantly access mbps fiber internet from the safety of their homes without contracts or installation fees.

The service is affordable, with rates starting from R5 a day, and aims to enhance the internet experience for all users.

WHAT WE ARE LOOKING FOR

fibertime is seeking a highly organized and detail-oriented Field Operations Coordinator and Administrator to oversee and manage administrative and operational tasks within our field operations team.

This role requires a meticulous work ethic, the ability to thrive in a high-demand environment, and exceptional stress management skills—these qualities are non-negotiable. The ideal candidate will ensure smooth coordination between field teams, regional management, and contractors, maintaining operational efficiency while enforcing company policies and procedures.

Additionally, the candidate must be able to handle sensitive information with the highest level of confidentiality.

WHAT YOU'LL DO (AND LOVE DOING)

• General Administration - Perform administrative duties related to field operations, including documentation, reporting, and compliance tracking.
• Maintenance Contractor Coordination - Assign and track maintenance tickets, follow up on job progress ensuring timely completion, handle case resolutions and elevate issues as needed.
• Pipeline Management - Oversee and monitor ongoing field operations and projects, ensuring adherence to deadlines and quality standards.
• Liaison with Regional Management - Effectively communicate with regional managers, providing updates and ensuring compliance with company policies.
• Process Adherence & Improvement - Identify inefficiencies and suggest operational improvements to enhance workflow.
• Crisis & Issue Management - Proactively manage operational challenges, ensuring rapid and effective problem resolution.
• Confidentiality & Discretion - Handle sensitive company and operational information with absolute confidentiality and professionalism.

Measured Outcomes

• Ticket Resolution Time - Percentage of maintenance tickets resolved within the set SLA timeframe.
• Operational Compliance - Adherence to company policies and procedural requirements.
• Contractor Performance - Efficiency and response time of maintenance contractors under coordination.
• Communication Efficiency - Quality and timeliness of updates provided to management.
• Project Pipeline Accuracy - Ability to maintain an accurate and up-to-date status of all operational projects.
• Confidentiality & Data Handling - Zero breaches or mishandling of sensitive information.

WHAT YOU BRING TO THE TABLE

• Experience Level - Mid-level role with 3-5 years of experience in operations coordination, administration, or a similar role.
• Industry Background - Experience in telecommunications, fiber optics, or infrastructure operations is advantageous.
• Skills & Competencies - Exceptional organisational skills with a high attention to detail. Ability to work under pressure in a fast‑paced, high‑demand environment. Excellent communication and stakeholder management skills. Proficiency in administrative duties, scheduling, and process adherence. Strong problem‑solving skills and ability to manage escalations effectively. Ability to handle confidential information with discretion and professionalism.
• Education - Diploma or degree in Business Administration, Operations Management, or a related field preferred.

WHY JOIN fibertime?

At fibertime, we're not just laying cables—we're building futures.

• Real Impact : See your work directly improve lives in underserved areas.
• Growth & Challenge : We're growing fast—bring your best and grow with us.
• Strong Culture : We value excellence, reliability, respect, and doing what's right even when no one's watching.
• Mission-Driven Work : Help close the digital divide, one street at a time.