Field Engineer

NSC Global; Pretoria; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A technology support company in Pretoria is seeking a Tech Bar Engineer to provide desktop and laptop support. Responsibilities include troubleshooting, documenting user issues, and assisting customers with their IT needs. Candidates should have at least 2 years of experience in IT support, a college degree in IT, and be fluent in English at a C1 level. Rotational shifts are required, including nights.

Qualifications

• Speaks and writes in English at a C1 level.
• Any college degree, ideally in IT.
• Experienced with all MS Windows based personal computing devices and peripherals.
• Able to acquire job skills and adhere to company policies.

Responsibilities

• Provide walk-in services for Desktop, Laptop and peripherals.
• Lead team members on technical issues.
• Document end user identification information.
• Support and cover for site Bridgehead as needed.
• Record and track help desk requests and resolutions.

Skills

C1 level English

MS Windows support

Customer service skills

Problem-solving

Education

College degree in IT

Tools

A+ certification

ITIL certification

Job description

Nscglobal provides global network implementation and deskside support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers. Nscglobal offers a unique business model, combining a focused group of world‑class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Main Purpose

Tech Bar Engineers are based at a central location at the Customer’s location. Engineers will provide walk‑in services to Customers for Desktop, Laptop and peripheral equipment.

Job role including; Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups as required.

Responsibilities

• Support and lead team members on pertinent issues.
• Support and cover for site Bridgehead during holidays and sickness.
• Deliver repair services to Customer staff at Tech Bar.
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical level.
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

Professional Knowledge And Qualifications Required

• Speaks and writes in English – at a C1 level.
• Any college degree – ideally within IT.
• Experienced in all forms of MS Windows based personal computing devices and associated peripherals.
• Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware, software or operating system support.

Preferred Certifications

• Any IT Certification.
• A+ certification or similar.
• OEM/Vendor courses and/or understanding or experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer.
• ITIL certification preferred.
• Rosslyn Based.
• Rotational shift.
• OWN Transport.
• Senior Field Engineer / Experience in team or project management.

Length Of Work Experience Required (similar Activity)

2+ Years

SHIFT WORK

• Rotational, including night shifts (times to be confirmed).