Field Engineer

AVI Limited; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading FMCG company in South Africa is looking for a Field Engineer to join their IT Shared Services Division. The role involves providing technical support for hardware and software, troubleshooting PC issues, and ensuring optimal system performance. Candidates should have experience in a similar role, strong communication skills, and relevant certifications. Join a high-performance team dedicated to innovation and growth.

Qualifications

• 5–8 years' experience in Field Engineering or Desktop Support role.
• Minimum 5 years of hands-on support experience with Dell and HP hardware.
• At least 3 years' experience engaging with executive-level users.

Responsibilities

• Provide on-site technical support for hardware and software issues.
• Install, configure, maintain, and troubleshoot PCs, printers, and peripherals.
• Log and resolve service tickets promptly.

Skills

Technical problem-solving

Customer service mindset

Communication skills

Attention to detail

Ability to work under pressure

Education

Matric/Grade 12

A+

N+

MCSA or MCSE

Diploma in IT

CompTIA certifications

Networking qualification

Tools

Dell hardware

HP hardware

iPhones

iPads

Tablets

Job description

At AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing—are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.

Our AVI IT Shared Services Division is the backbone of AVI’s operational efficiency. As a proud SAP house, we utilise world-class ERP solutions to streamline operations and ensure seamless integration of technology across our businesses. The team is dedicated to maintaining robust systems and infrastructure, driving automation, improving processes, and safeguarding cybersecurity. By leveraging SAP and other cutting‑edge tools, IT empowers our teams to work smarter, innovate, and deliver exceptional results.

Why Join AVI IT Shared Services?

• Be Part of Something Bigger: Support and enable South Africa’s most recognised FMCG brands.
• Collaborate & Innovate: Work within a high-performing, professional IT team that values accountability and creativity.
• Grow Your Expertise: Build your technical and interpersonal skills with exposure to diverse technologies and stakeholders.
• Make an Impact: Play a visible role in ensuring our systems and people stay connected and productive.

We’re looking for a Field Engineer to join our AVI IT Shared Services Division. You’ll be the technical problem‑solver our business relies on: Installing, maintaining, and supporting all PC hardware and software, ensuring optimal system performance, and delivering exceptional service to end users across our brands.

Reporting to: Field Engineering Team Lead
Location: Bryanston, Johannesburg

What You’ll Do

• Provide on‑site technical support, diagnosis, and resolution for hardware and software issues.
• Install, configure, maintain, and troubleshoot PCs, printers, handheld devices, and peripherals.
• Maintain IT asset accuracy, ensuring hardware is up to date and compliant with patch standards.
• Log and resolve service tickets promptly, escalating issues where necessary.
• Build strong working relationships with end users, colleagues, and vendors to ensure service excellence.
• Support AV/boardroom equipment and conduct regular checks to ensure functionality.
• Participate in projects, deployments, and upgrades as part of continuous improvement initiatives.
• Maintain up-to-date documentation of all installations, repairs, and asset changes.
• Be available for standby support on a rotational basis (every 7 weeks).

What You’ll Bring

Experience:

• 5–8 years’ experience in a similar Field Engineering or Desktop Support role.
• Minimum 5 years Proven hands‑on support experience with Dell and HP hardware (minimum 5 years).
• Strong background supporting iPhones, iPads, and tablets in a corporate environment.
• At least 3 years’ experience engaging directly with executive‑level users.

Qualifications & Certifications:

• Essential: Matric/Grade 12, A+, N+, MCSA or MCSE
• Advantageous: Diploma in IT, CompTIA certifications, Networking qualification

Additional requirements:

• A valid driver’s licence and a reliable vehicle
• The role requires travel to sites as needed

Technical Strengths:

• Comprehensive knowledge of hardware troubleshooting and replacement procedures.
• Familiarity with current network protocols, operating systems, and IT standards.
• Ability to interpret technical manuals and OEM guides.
• Skilled in vendor engagement and managing third‑party service escalations (Dell, Altron, Ricoh, Xerox, etc.).

Soft Skills:

• Strong communication and interpersonal skills with a customer service mindset.
• Attention to detail and a proactive approach to resolving issues.
• Composure under pressure and professionalism in executive‑facing environments.

Why You’ll Love Working Here

You’ll join a company that values technical excellence, teamwork, and growth. Our IT Shared Services team plays a vital role in ensuring AVI continues to operate at the top of its game. If you’re a hands‑on problem solver who thrives in a fast‑paced corporate environment and takes pride in delivering exceptional service — we’d love to hear from you.

Ready to Make an Impact?

Apply now and grow your career with the company that grows great brands.