Festive Season Customer Service Representative

Burnt Studios; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer service company in Cape Town is seeking a Customer Service Representative to manage inquiries and ensure a seamless customer experience. The ideal candidate will have at least 2 years of experience in a similar role and knowledge of tools like Shopify, Cin7, and ZenDesk. Proficiency in English and Afrikaans is essential. This is a full-time, in-person position with responsibilities including managing returns and stakeholder relationships.

Qualifications

• Minimum of 2 years' experience as a full-time customer service representative.

Responsibilities

• Manage Zendesk and Service Tickets.
• Manage Online Returns, Exchanges, and Refunds.
• Act as Customer and Partner Liaison.
• Handle Customer Query Escalation.
• Oversee Stakeholder Relationship Management.
• Assist Customers with Online Profiles and Shopping Experience.

Skills

Knowledge of Shopify

Knowledge of Cin7

Knowledge of ZenDesk

Microsoft Excel proficient

Computer literate

Well versed in English & Afrikaans

Job description

PURPOSE

The Customer Service Representative will be responsible of serving as the first point of contact for customers, ensuring a seamless and positive customer experience across various channels.

The role involves managing customer inquiries, resolving issues, and facilitating smooth interactions between the company, customers, and various internal and external stakeholders.

This position is key to maintaining customer satisfaction and loyalty.

KEY RESPONSIBILITIES

• Manage Zendesk and Service Tickets
• Manage Online Returns, Exchanges, and Refunds
• Customer and Partner Liaison
• Customer Query Escalation
• Stakeholder Relationship Management
• Assist Customers with Online Profiles and Shopping Experience

Experience: Minimum of 2 years' experience as a full time customer service rep.

Skills and Requirements

• Knowledge of Shopify
• Knowledge of Cin7
• Knowledge of ZenDesk
• Microsoft Excel proficient
• Computer literate
• Well versed in English & Afrikaans

Job Types: Full-time, Temporary

Application Question(s): What is your salary expectation?

What is your notice period?

Work Location: In person