Festive Season Contract - Poetry - Pavilion Mall (160 Hours Per Month)

Cape Union Mart Group; Durban; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A popular retail group in Durban is seeking motivated Brand Ambassadors for a part-time festive season contract. You will be responsible for onboarding customers and maximizing sales through customer engagement. Candidates should have retail experience, effective communication skills, and a friendly demeanor. This position offers a chance to thrive in a dynamic environment during the bustling festive season.

Qualifications

• Desirable: 6 months of retail experience.
• Clear Criminal record required.
• Proficiency in English.

Responsibilities

• Exceed customer expectations with selling techniques.
• Adhere to stock loss controls in store.
• Meet individual targets consistently.
• Maintain visual merchandising standards to optimize sales.
• Create an inspiring work environment.

Skills

Customer selling techniques

Relationship building

Effective communication

Sales maximization

Education

Matric or Equivalent

Job description

Festive Season Contract - Poetry - Pavilion Mall (160 hours per month) – Durban

Posted today

Job Description

diginu is a cutting-edge tech company revolutionizing the on-demand ordering industry. Our platform offers food, drinks, and grocery delivery — all backed by a powerful cashback rewards program. Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions.

Role Overview

We’re hiring motivated Brand Ambassadors to join our marketing team. You will onboard: Restaurants, Liquor stores, Grocery stores, New customers.

Every time your registered customer places an order, you earn commission. Every time a customer activates their diginuCashBack membership, you earn commission. Every time your merchant receives an order, you earn a commission. Your income grows with your effort.

Why this industry?

By 2025, R50 billion or more will be spent on online food orders in South Africa. Over 21.1 million South Africans are expected to place orders. This booming industry offers above-average commission potential.

Webinar Invitation: Join our Zoom webinar: Tuesday, 20:00–21:00. Meet our team, learn more, and discover how to get started.

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part-time

diginu is a cutting-edge tech company revolutionizing the on-demand ordering industry. Our platform offers food, drinks, and grocery delivery — all backed by a powerful cashback rewards program. Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions. Role Overview We’re hiring motivated Brand Ambassadors to join our marketing team. You will onboard: Restaurants, Liquor stores, Grocery stores, New customers. Every time your registered customer places an order, you earn commission. Every time a customer activates their diginuCashBack membership, you earn commission. Every time your merchant receives an order, you earn a commission. Your income grows with your effort.

Why this industry?

By 2025, R50 billion or more will be spent on online food orders in South Africa. Over 21.1 million South Africans are expected to place orders. This booming industry offers above-average commission potential.

Webinar Invitation: Join our Zoom webinar: Tuesday, 20:00–21:00. Meet our team, learn more, and discover how to get started.

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This advertiser has chosen not to accept applicants from your region.

1

Customer Service Manager

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Job Description

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

Application Process & Requirements

• Fill out the application form (choose "Service Manager" as the position you are applying for):

Apply Here:

• Submit a video answering the questions provided on the application form.

Key Notes to Remember:

• Attach a video answering all questions on the application form.
• Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).
• Applications without both a video and resume will not be reviewed.
• Be yourself and show your energy
• Use the same camera, headset, and workspace you\'ll use if hired.

About the Role

We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You\'ll ensure smooth day-to-day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

Key Responsibilities

• Supervise and manage a team of remote customer success representatives.
• Onboard and train new team members to meet our service standards.
• Monitor KPIs: response times, resolution rates, and customer satisfaction.
• Coach and support team members with call reviews, feedback, and ongoing development.
• Handle escalations for complex service issues with quick, professional resolution.
• Step in during overflow periods to maintain consistent service.
• Collaborate with senior leadership to identify service gaps and improve processes.

Requirements

• 5+ years in a supervisory/leadership/operations role.
• Excellent English communication skills (spoken & written) – minimum 9/10 proficiency.
• Proven experience managing remote teams or working in virtual environments.
• Strong organizational skills; ability to stay calm under pressure.
• Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.
• Results-driven mindset with a passion for customer success.

Compensation

• Shift: Monday – Friday, 8:00 AM – 4:30 PM (Mountain Time) but overtime will be needed when issues arrive

Job Type: Full-time

Work Location: Remote

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Festive Season Contract - Poetry - Pavilion Mall (160 hours per month) - Durban

Posted today

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Job Description

Duties and Responsibilities:

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring work environment and have fun.
• Greet customers at the door in a warm and welcoming manner

Behavioural Requirements:

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Thinking adaptability
• Taking ownership
• Desirable: 6 months of retail experience
• Desirable: Matric or Equivalent
• Clear Criminal record
• Proficiency in English
• Ability to communicate effectively.
• Friendly, helpful, confident, and engaging personality
• Availability to work Monday to Sunday, including regular store hours and extended hours during peak festive seasons.

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