Fast Food Manager

Isilumko Staffing; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading staffing solution provider seeks a Restaurant Manager to oversee all operations in Cape Town, South Africa. You will be responsible for personnel management, workplace safety, and profit maximization. Strong leadership and communication skills are essential, along with at least 3 years of management experience in the fast-food industry. Applicants should demonstrate the ability to prioritize tasks effectively and have proficiency in restaurant management software.

Qualifications

• Minimum of 3 years of experience in restaurant management, preferably in the fast-food industry.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• ServSafe certification is a plus.

Responsibilities

• Oversee all aspects of restaurant operations ensuring compliance with policies.
• Develop long-term objectives for personnel and sales building.
• Manage workplace safety and enforce policies.
• Ensure high levels of Quality, Service, Cleanliness (QSC).
• Administer daily paperwork and payroll procedures.

Skills

Leadership skills

Communication skills

Interpersonal skills

Time management

Microsoft Office proficiency

Tools

Restaurant management software

Job description

Position Overview

As the Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring compliance with policies and procedures. Your primary responsibilities will include personnel management, workplace safety, sales building, food safety, sanitation, profit maximization, and administrative tasks.

Key Responsibilities

People

• Develop long-term objectives and action plans for personnel development.


• Demonstrate and enforce leadership behaviors by effectively communicating and setting the pace.


• Conduct managers meetings, crew opinion surveys, and communication sessions to gather feedback and enhance employee satisfaction.


• Lead the development and training of all restaurant employees.


• Administer performance review process for all employees.


• Ensure adherence to all personnel policies, Equal Employment Opportunity, security, and safety procedures.


• Manage and enforce people minimums.


• Complete management schedules using established scheduling principles.

Workplace Safety / Security

• Enforce all workplace safety policies and procedures, including contractor management.


• Conduct risk assessments on non-approved equipment and substances.


• Undertake risk assessments on restaurant‑specific issues to ensure employee and customer safety.


• Maintain emergency procedures and conduct regular practices.


• Investigate and address incidents promptly.


• Ensure execution of all security procedures.


• Maintain physical plant aspects of the restaurant, including landscaping, building, and equipment.


• Continuously improve workplace safety and maintain records within the restaurant.

QSC / Sales Building

• Maintain high levels of Quality, Service, Cleanliness (QSC), and Customer Satisfaction.


• Develop long-term objectives and action plans for QSC and sales building.


• Measure customer satisfaction and implement strategies to improve loyalty.


• Maximize sales by understanding the restaurant’s trading area, competitors, and traffic generators.


• Ensure all systems are current and effective.


• Implement restaurant extensions of national promotions.


• Proactively manage volume patterns and promotional activities to maintain operational standards.


• Implement new products and procedures in the restaurant.

Food Safety / Sanitation

• Adhere to all food safety and sanitation requirements to ensure compliance.

Profit

• Manage the restaurant’s profit results by accurately projecting and controlling all P&L line items.


• Develop long-term objectives and action plans for profit maximization.


• Administer and verify all deposits and in‑restaurant payroll procedures.


• Ensure accuracy of monthly reports and enforce people policies and procedures.

Administration

• Complete all daily paperwork, weekly inventories, and statistical reports accurately and on a timely basis.

Requirements

• Minimum of 3 years of experience in restaurant management, preferably in the fast‑food industry.


• Strong leadership, communication, and interpersonal skills.


• Ability to prioritize tasks and meet deadlines in a fast‑paced environment.


• Proficiency in Microsoft Office Suite and restaurant management software.


• ServSafe certification is a plus.