FAIS Insurance Client Services & Retention Specialist

Absa Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Customer Service Representative to deliver exceptional customer support by answering calls, resolving inquiries, and upselling insurance products. The role requires a focus on customer satisfaction, adherence to compliance, and maintaining quality service. Preferred candidates will hold a Further Education and Training Certificate and demonstrate a commitment to ongoing professional development. This role offers a unique opportunity to contribute to the organization's growth in a vibrant banking environment.

Qualifications

• Experience handling customer queries and providing dynamic service.
• Familiar with FAIS Fit and Proper Requirements.
• Ability to maintain quality assurance in service and calls.

Responsibilities

• Answer incoming calls and resolve customer queries effectively.
• Upsell related insurance products during interactions.
• Ensure compliance with regulatory and training requirements.

Skills

Customer service

Call resolution

Financial advice

Sales upselling

Education

Further Education and Training Certificate (FETC)

Job description

A leading financial institution in Johannesburg is seeking a Customer Service Representative to deliver exceptional customer support by answering calls, resolving inquiries, and upselling insurance products. The role requires a focus on customer satisfaction, adherence to compliance, and maintaining quality service. Preferred candidates will hold a Further Education and Training Certificate and demonstrate a commitment to ongoing professional development. This role offers a unique opportunity to contribute to the organization's growth in a vibrant banking environment.