Facility Management Specialist

Accenture In South Africa; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading consulting firm in South Africa is seeking a Workplace Specialist to manage the daily operations and maintenance of facilities. This on-site role requires at least 5 years of experience in facilities operations, strong leadership skills, and proficiency with facility management software. The specialist will be responsible for overseeing facility projects, managing budgets, and ensuring compliance with safety standards.

Qualifications

• Minimum 5 years of experience in facilities operations or building maintenance.
• Proficiency in HVAC, electrical, and plumbing systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Plan and manage multiple FM processes and policies.
• Lead a team and participate in strategic business reviews.
• Manage contracts and relationships with service providers.
• Ensure customer satisfaction and accountability.

Skills

Facility operations knowledge

Customer service delivery

Commercial skills

Interpersonal skills

Leadership skills

Problem-solving skills

Time management

Project management

Education

Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or a related field

Tools

Facility management software (e.g., CMMS)

Job description

Job Summary

The Workplace Specialist supports the daily operation, maintenance, and improvement of the organization’s physical infrastructure and facilities. This role ensures facilities are safe, functional, efficient, and compliant with regulatory standards. The specialist works closely with internal teams, suppliers, and contractors to coordinate maintenance activities, oversee facility projects, and resolve facility-related issues. They oversee and manage Office‑related projects in a manner consistent with the Company’s financial and operational objectives, while assuring quality and efficient service.

Key Responsibilities

• Plan, manage, monitor and control multiple FM processes, budgets and policies to meet business objectives.
• Account for results of work and customer satisfaction across areas of responsibility.
• Lead and manage a team–participate in the strategic review of business operations and implement subsequent outsourcing decisions.
• Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
• Evaluate direct reports and provide formal counseling and mentoring to staff.
• Contribute to department’s strategic plans.
• Develop and lead programs or projects with high complexity.
• Design and implement programs and processes to deliver operational effectiveness targets.
• Actively participate in sharing best practices across departments.
• Manage budgets ($1M).
• Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.

Knowledge and Skill Requirements

• Knowledge of facility operations and/or customer service delivery.
• Strong commercial skills.
• Superior interpersonal and customer relationship skills.
• Strong leadership and motivational skills.
• Strong written and oral communication skills.
• Excellent problem‑solving and decision‑making skills.
• Ability to manage operating and capital budgets.
• Strong time management skills.
• Strong program or project management skills.
• Knowledge and experience using various computer systems.
• Strong contract management skills.

Work Environment

• Primarily on‑site role.
• May require lifting, standing, or walking for extended periods.
• Occasional evening or weekend work for emergencies or special projects.

Qualifications

• Education: Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred.
• Experience: 5 years of experience in facilities operations or building maintenance.
• Skills: Strong problem‑solving and organizational skills.
• Familiarity with building systems (HVAC, electrical, plumbing).
• Proficiency with facility management software (e.g., CMMS).
• Basic knowledge of OSHA and local building codes.
• Excellent communication and interpersonal skills.

Certifications (Preferred)

• Facilities Management Professional (FMP)
• Certified Facility Manager (CFM)
• OSHA
• Project Management certification