Facilities Coordinator

Liham Consulting Pty (Ltd); Durban; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A consulting firm in Durban is looking for an experienced Administrator to manage operational functions and ensure SLA compliance. The ideal candidate should have a Grade 12 qualification, relevant experience, and advanced Microsoft Excel skills. This role includes tracking attendance, analyzing data, and reporting actionable insights to leadership.

Qualifications

• Minimum of a Grade 12 qualification.
• Certification or National Diploma in Business Administration, Facilities Management, Operations Management, or a related field (preferred).
• 3–5 years of relevant administrative, facilities, or operational experience in a multi-site environment.
• Advanced proficiency in Microsoft Excel; exposure to dashboards / analytics tools is advantageous.

Responsibilities

• Serve as the central link between various teams and leadership.
• Track daily attendance by shift and escalate shortages.
• Analyze operational data to identify trends and issues.
• Ensure compliance with SLA requirements across functions.
• Provide accurate, timely reports for decision-making.

Skills

Microsoft Excel

Analytics tools exposure

SLA monitoring

Service reporting

Compliance tracking

Education

Grade 12 qualification

Certification or National Diploma in Business Administration

Job description

Overview

• Serving as the central link between the Performance Centre, site managers, key account managers, and senior leadership to proactively identify service gaps, resolve operational issues, and avoid SLA penalties.
• Tracking attendance daily by shift; escalating shortages to responsible managers.
• Analyzing operational data to identify trends, spikes, and hotspots.
• Ensuring compliance with contractual SLA requirements across services functions.
• Ensuring roster compliance and centralized reporting of attendance.
• Providing accurate, timely reports to support decision-making and client engagement
• Processing and reporting on ad-hoc work orders and service-related issues, including order values and numbers per site
• Maintaining and monitoring the client dashboard

Qualifications

• Minimum of a Grade 12 qualification
• Certification or National Diploma in Business Administration, Facilities Management, Operations Management, or a related field (preferred)
• 3–5 years of relevant administrative, facilities, or operational experience in a multi-site environment
• Advanced proficiency in Microsoft Excel; exposure to dashboards / analytics tools is advantageous
• Experience in SLA monitoring, service reporting, and compliance tracking.