F&B Service Expert_SA

Protea Hotels by Marriott®; Durban; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Protea Hotels by Marriott® in Durban is seeking a Guest Service Expert for a full-time, non-management role. You will set tables, interact with guests, communicate with the kitchen, and ensure clean work areas while maintaining professional appearance and safety standards.

The position requires reading the menu, standing for extended periods, and lifting up to 25 pounds (50 pounds with assistance). A high school diploma or GED is preferred, with less than one year of related experience.

Formación

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Guest Service Experts set tables, interact and serve guests, and communicate with the kitchen to ensure smooth service.
• Maintain a safe, clean work area; uphold quality standards and professional appearance and communications.
• Read and verify menu information; manage transactions in a guest‑ready manner.
• Stand, walk, or move for extended periods; lift or move objects up to 25 pounds without assistance and up to 50 pounds with help.
• Be proactive in creating a memorable guest experience consistent with Protea Hotels by Marriott® standards.

Descripción del empleo

Job Number

26143817

Job Category

Food and Beverage & Culinary

Location

14 Palm Boulevard, Umhlanga Rocks, Durban 4320, South AfricaVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.