External Sales and Service Advisor OBR- Rustenburg

FNB South Africa; Rustenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial services institution in Rustenburg is seeking an External Sales and Service Advisor. Responsibilities include delivering exceptional customer experiences, achieving sales targets, and building client relationships. Candidates should hold a recognized NQF Level 5 Qualification and have completed the First Level Regulatory Examination. This role offers a dynamic working environment and opportunities for professional growth.

Benefits

Opportunities to network

Challenging working environment

Opportunities to innovate

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination.

Responsibilities

• Deliver an exceptional customer experience based on individual needs.
• Achieve sales targets and manage client relationships.
• Produce high quality work adhering to governance standards.

Skills

Sales processes application

Client relationship building

Problem-solving

Education

FSCA recognized FAIS NQF Level 5 Qualification

First Level Regulatory Examination

Job description

Job title

External Sales and Service Advisor OBR- Rustenburg

Job Location

North West, Rustenburg

Deadline

December 01, 2025

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Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can :

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have :

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are :

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escort problems for investigation and resolution Identify and escalation risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date

October 28, 2025