External Sales and Service Advisor Lead OBR

FirstRand Bank Limited; Richards Bay; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Employment Equity

Disability-friendly policies

Job summary

FirstRand Bank Limited is seeking an External Sales and Service Advisor Lead to drive sales within the Richards Bay region. You will apply established processes to meet targets, build strong client relationships through exceptional service, and manage the end-to-end client journey from lead to close.

You will maintain product knowledge, stay ahead of market trends, and seek cross-sell opportunities while ensuring governance and regulatory requirements are met.

Qualifications

• FSCA FAIS Level 5 qualification or higher.
• First Level Regulatory Examination completed.
• Credit record check required under NCA regulations.
• Knowledge of governance/audit requirements relevant to credit and lending.

Responsibilities

• Apply sales processes within area to achieve targets and build client relationships.
• Deliver end-to-end client management: engage, assess needs, facilitate application, close deals, and address post-sale queries.
• Source new leads and convert opportunities to increase client base and portfolio.

Skills

Sales processes

Client relationships

Target achievement

Market awareness

Customer service

Cross-selling

Education

FSCA FAIS Level 5 qualification

First Level Regulatory Examination

Job description

Job Description To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.

Hello Future External Sales and Service Advisor Lead OBR Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will have access to:

• Opportunities to network and collaborate. A challenging working environment Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business. Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients. Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions. Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets. Understand reasons for and comply with governance in terms of legislation and audit requirements. Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required. Contact prospective clients and sell appropriate banking products in order to achieve sales targets. Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant. Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry. Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements. Manage own development to increase own competencies.

Additional Requirements:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification. Completed First Level Regulatory Examination

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.