External Sales and Service Advisor Lead OBR

FirstRand Bank Limited; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading banking institution in Durban is looking for an External Sales and Service Advisor Lead to manage client relationships and achieve sales targets. Ideal candidates will have qualifications in finance and a proven ability to deliver exceptional service. Join a supportive environment that encourages innovation and personal growth. Submit your application by the closing date: 22 / 08 / 25.

Benefits

Opportunities to network and collaborate

Challenging working environment

Innovative opportunities

Qualifications

• Completed First Level Regulatory Examination is a plus.
• Strong understanding of product offerings and client needs.
• Ability to analyze competitor information and market trends.

Responsibilities

• Apply sales processes to achieve targets and build relationships.
• Deliver solutions that exceed expectations.
• Manage end-to-end client processes effectively.
• Explore new business opportunities through market analysis.

Skills

Client relationship management

Sales processes

Market analysis

Exceptional service delivery

Education

FSCA recognized FAIS relevant NQF Level 5 Qualification or higher

Job description

Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Hello Future External Sales and Service Advisor Lead

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can :

Apply appropriate sales processes within your area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have :

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher qualification.
• Completed First Level Regulatory Examination.

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

You will be a match if you are :

• Achieving targets for business.
• Understanding, reading, and anticipating market and client needs to design and deliver innovative, customized, value-adding solutions to your portfolio of clients.
• Delivering exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximizing business portfolio cross-sell opportunities and strengthening client relationships.
• Maintaining expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve sales targets.
• Understanding and complying with governance, legislation, and audit requirements.
• Retrieving qualified leads from internal channels and making contact with existing or new customers to generate sales. Sourcing new leads through external contacts and channels to increase the customer base if required.
• Contacting prospective clients to sell appropriate banking products to meet sales targets.
• Managing the end-to-end client management process, including engagement, sales, application facilitation, proposal preparation, internal dependencies, closing, and post-sales support.
• Analyzing competitor information and monitoring market trends to identify new business opportunities.
• Tracking and influencing sales activities to meet sales targets in line with quality, productivity, and sales requirements.
• Managing personal development to increase competencies.

Additional Requirements :

In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily. The bank will keep this information confidential unless required by law to disclose.

Post

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Job Details

Please submit your application before the closing date: 22 / 08 / 25. Applications received after this date will not be considered.