Export Coordinator

Switch Recruit; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is looking for an energetic Export Coordinator in Durban to manage orders and ensure client satisfaction. Candidates should possess knowledge of the export process, INCO terms, and expertise in export costings. Exceptional customer service skills and advanced Excel proficiency are required for success in this role.

Qualifications

• Strong attention to detail and systematic approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional customer service skills.

Responsibilities

• Act as key liaison with clients and suppliers for professionalism and service.
• Manage full order execution process and shipping requirements.
• Provide support to Business Development and Key Accounts teams.

Skills

Knowledge of the export process

Understanding of INCO terms

Expertise in export costings

Experience exporting fresh produce

Computer literate with advanced Excel skills

Job description

We are looking for an energetic and logical individual who thrives in a fast-paced environment and can juggle multiple priorities with ease. The ideal Export Coordinator will have a systematic approach, strong attention to detail, and a blend of determination, passion, and commitment - all paired with exceptional customer service skills.

Responsibilities

• Act as a key liaison between the company, suppliers, shippers, and customers, ensuring professionalism and service excellence.
• Respond to client enquiries and prepare quotations for both potential and existing customers.
• Implement financial procedures and processes for confirmed orders.
• Manage the full order execution process, including negotiating shipping and operational requirements, issuing shipping instructions, confirming supplier details, handling documentation, and maintaining stock control (including expiry dates).
• Oversee communication with clients and follow up on all shipments to ensure timely delivery and satisfaction.
• Provide support and backup to the Business Development and Key Accounts Management teams.

Requirements

• Knowledge of the export process and related procedures
• Understanding of INCO terms
• Expertise in export costings
• Experience handling the exportation of mixed goods containers
• Experience exporting fresh produce
• Computer literate with advanced Excel skills
• Familiarity with exchange rates and foreign currencies
• Working knowledge of export documentation