Explora Experience Centre Ambassador –German, Italian or Spanish Speaking (B2 minimum)

GAP Recruitment Agency; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious global travel client is seeking a Luxury Travel Experience Specialist in Johannesburg. This role involves managing luxury itineraries, providing seamless guest experiences, and collaborating with varied cultural professionals. Candidates should have at least 1 year of related experience and be fluent in German, Spanish, or Italian. A hospitality mindset and flexibility for shifting schedules are essential. Enjoy being part of a renowned travel brand that values exceptional service.

Qualifications

• 1+ year of experience in a contact center, ideally in travel, tourism, or luxury hospitality.
• A hospitality-first mindset with the natural ability to connect and communicate.
• Flexible and willing to work across shifts and weekends.

Responsibilities

• Manage all aspects of the guest journey including luxury itinerary bookings.
• Provide luxury-level service via phone, video call, email, and chat.
• Support and collaborate with Travel Advisors and international guests.

Skills

Fluent in either German, Spanish or Italian

Strong problem-solving skills

Active listening skills

Effective communication via phone and video

Cultural awareness

Job description

Overview

Location: On-site - Midrand surrounds
Schedule: Full-time | Shifting schedules including weekends

Are you passionate about luxury travel and delivering world-class guest experiences? Our client is looking for global travel professionals who help craft unforgettable journeys for discerning international travelers.

They are seeking a Luxury Travel Experience Specialist to provide exceptional service across all stages of the guest journey—from booking luxury travel and coordinating immersive destination experiences and pre/post-travel arrangements. If you thrive in a fast-paced, detail-oriented environment and have a flair for hospitality, we’d love to hear from you.

What You’ll Do

• Manage all aspects of the guest journey including:

  • Luxury itinerary bookings

  • Destination experiences and cultural excursions

  • Hotel stays and pre/post-travel arrangements

• Provide luxury-level service via phone, video call, email, and chat

• Support and collaborate with Travel Advisors and international guests

• Act as a trusted expert on our CRM and reservation systems

• Maintain exceptional brand representation and relationship-building standards

• Offer feedback on customer support operations and suggest process enhancements

What You’ll Bring

• 1+ year of experience in a contact center, ideally in travel, tourism, or luxury hospitality

• A hospitality-first mindset with a natural ability to connect and communicate

• Fluent in either German, Spanish or Italian (spoken and written)

• Confident communicator across phone and video platforms

• Strong problem-solving and active listening skills

• Highly culturally aware with sensitivity to global clientele

• Flexible and willing to work across shifts and weekends to support international markets

Why Join our client?

• Be part of a prestigious global travel brand delivering premium experiences

• Collaborate with a passionate, multicultural team of professionals

• Engage in continuous learning and development within the luxury travel space

• Help shape unforgettable, once-in-a-lifetime journeys for guests around the world

Apply today

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