Executives-Customer Care Voice-Claims - Fnol

Exl; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider in Cape Town is seeking a Customer Service Representative to serve as the frontline contact for policyholders in a fast-paced contact center environment. The ideal candidate will process billing transactions and address inquiries with strong communication and organizational skills. This entry-level role offers a collaborative team environment and the opportunity for a rewarding career journey.

Qualifications

• Entry level position requiring strong communication and organizational skills.

Responsibilities

• Be the frontline contact for policyholders in a fast-paced contact center environment.
• Process billing transactions, address inquiries, and provide technical support with professionalism and precision.
• Deliver exceptional service experiences while contributing to a collaborative team environment.
• Thrive in a structured operations setting and demonstrate commitment to excellence.

Skills

Strong communication skills

Organizational skills

Job description

Overview

Executives-Customer Care Voice-Claims - FNOL – EXL Cape Town, Western Cape, South Africa

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment.

Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.

With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment.

If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you.

Apply now to embark on a rewarding career journey with us.

Responsibilities

• Be the frontline contact for policyholders in a fast-paced contact center environment.
• Process billing transactions, address inquiries, and provide technical support with professionalism and precision.
• Deliver exceptional service experiences while contributing to a collaborative team environment.
• Thrive in a structured operations setting and demonstrate commitment to excellence.

Qualifications

• Strong communication and organizational skills.
• Seniority level: Entry level.