Executive Leader, Client Experience, Service & Enablement

Nedbank

Johannesburg

On-site

ZAR 3,500,000 - 5,500,000

Full time

5 days ago

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Job summary

Nedbank seeks an Executive Head to lead client experience, service insights and enablement for Business and Commercial Banking. You will translate market and customer intelligence into strategies that improve client outcomes and drive growth.

The role requires extensive leadership across multi-disciplinary teams, governance, and execution of client-centric initiatives at scale within regulated financial services.

Qualifications

Advanced diploma or degree required.
Undergraduate degree in Commerce/Business/Finance/Economics/Marketing/Data Analytics/Service Management or related.
Minimum 10–12 years of experience in business banking, client experience, service management, and related fields.

Responsibilities

Set the strategic direction for client experience, market insight and service enablement priorities.
Direct the integration of client feedback, market intelligence, and service performance data into enterprise strategies.
Lead cross-functional alignment of client experience objectives across coverage, product, operations, digital, distribution and support environments.
Provide executive oversight to ensure service improvement and experience transformation initiatives remain viable and compliant.

Skills

Client Experience

Stakeholder Engagement

Data Analytics

Leadership

Strategy

Education

Advanced Diplomas/National 1st Degrees

Undergraduate degree in Commerce/Business/Finance/Economics/Marketing/Data Analytics/Service Management or related

Job description

The role requires extensive leadership across multi-disciplinary teams, governance, and execution of client-centric initiatives at scale within regulated financial services.

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