Executive Housekeeper (Gauteng, Benoni)

Anew Hotels & Resorts Pty; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent hotel in Gauteng is seeking an Executive Housekeeper to lead housekeeping operations, ensuring cleanliness standards and guest satisfaction through efficient vendor management and financial oversight. Ideal candidates will possess extensive housekeeping experience and exhibit strong leadership and communication skills.

Responsibilities

• Lead housekeeping operations for exceptional cleanliness standards.
• Ensure effective vendor management and quality control.
• Manage room readiness and turnover processes.
• Oversee public area cleaning standards.
• Handle guest feedback and service recovery.

Skills

Housekeeping management experience

Cleaning and sanitizing expert

Time management and efficiency

Laundry and linen care

Guest privacy and discretion

Health and safety compliance

Physical stamina and endurance

Teamwork and communication

Problem solving and adaptability

Hotel amenities knowledge

Vendor management expertise

Strong quality control background

Financial management ability

Guest service focus

Job description

ANEW Hotel OR Tambo is looking for an Executive Housekeeper to lead ANEW Hotel's housekeeping operations to deliver exceptional cleanliness standards and guest experiences through effective vendor management, quality control, and operational excellence.

Core Responsibilities

Vendor Management & Quality Control

• Oversee LivClean's performance and contract compliance
• Conduct regular quality audits and inspections
• Establish and maintain cleanliness standards
• Monitor service level agreements
• Ensure proper staffing levels and deployment
• Manage contractor communication and feedback

Operational Excellence

• Manage room readiness and turnover processes
• Coordinate with Front Office on room status
• Oversee public area cleaning standards
• Manage linen and amenity inventory
• Implement deep cleaning programs
• Monitor preventative maintenance needs
• Maintain security of master keys and access cards

Guest Experience

• Ensure consistent room presentation standards
• Handle guest feedback and service recovery
• Coordinate special requests and VIP preparations
• Monitor guest satisfaction metrics
• Implement service improvements
• Maintain high cleanliness standards

Financial Management

• Control departmental expenses within budgets
• Manage inventory and par levels
• Monitor contract costs and performance
• Track laundry revenue
• Conduct regular stock takes
• Implement cost-saving initiatives

Compliance & Safety

• Ensure health and safety compliance
• Maintain chemical safety standards
• Monitor proper equipment usage
• Conduct safety training
• Manage emergency procedures
• Oversee evacuation protocols

Required Skills

• Housekeeping management experience
• Cleaning and sanitizing expert
• Time management and efficiency
• Laundry and linen care
• Guest privacy and discretion
• Health and safety compliance
• Physical stamina and endurance
• Teamwork and communication
• Problem solving and adaptability
• Hotel amenities knowledge
• Vendor management expertise
• Strong quality control background
• Financial management ability
• Guest service focus

Performance Metrics

• Guest satisfaction scores
• Quality audit results
• Budget management
• Room readiness metrics
• Inventory control
• Safety compliance

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