Executive Head : Delivery Management

Vodafone Group; Gauteng; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A leading telecommunications company is seeking an Executive Head of Delivery for Vodacom Business. This senior role focuses on managing the delivery of products while ensuring compliance and client satisfaction. Ideal candidates will have substantial experience in delivery management, strong leadership skills, and a strategic mindset to navigate complex projects. Join a proactive environment that values diversity and inclusion.

Qualifications

• Minimum 8 years’ experience in delivery management, 5 in senior leadership.
• Proven record of managing large-scale projects.
• Strong commercial acumen and contract negotiation skills.

Responsibilities

• Ensure delivery of Vodacom Business products and solutions.
• Lead integration of delivery and operational criteria into product design.
• Negotiate and oversee contracts with partners.

Skills

Delivery Management

Contract Negotiation

Stakeholder Management

Leadership Skills

Communication Skills

Education

Bachelor’s degree in business or related field

Postgraduate qualifications / MBA

Job description

When it comes to putting people first, we’re number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute.

Role Purpose / Business Unit: The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end‑to‑end delivery of products and solutions across all Business Units, representing total revenue for VB.

The role’s mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied.

The role will be responsible for both implementation and post‑implementation operation contracts, and mitigating delivery risks through robust contract and partner management.

The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service‑level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.

To the extent that established delivery structures are already in place in mature Business Units, the Executive Head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work, accountability metrics, operational performance metrics, escalation metrics, and management routines.

For complex multiple BU solutions beyond mobile or for ventures or partner‑delivered solutions, the Executive Head is responsible for setting up a delivery operating model comprising a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners.

The Executive Head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom’s Mobile, Fixed, and Beyond Connectivity portfolios.

The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

Responsibilities

• Strategy Formulation & Execution – Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

• Business Enablement – Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement. Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind. Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in‑life operations and customer support. Lead the stabilization phase post‑launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability. Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future‑readiness of product governance frameworks. Ensure the coordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manage stakeholders to ensure on‑time delivery by upholding contractual obligations. Develop and implement a robust system for identifying and prioritising major customer delivery and in‑life challenges. Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures. Collaborate with Sales to ensure customer success across Vodacom Business in the delivery of large‑scale, complex technology projects to key customers.

  Contract Management – Negotiate, execute, and oversee back‑to‑back contracts with partners or subcontractors to ensure fulfillment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management.

  Partner & Subcontractor Management – Identify, engage, and manage third‑party partners, subsidiaries or subcontractors, maintaining quality and compliance standards.

  Risk Mitigation – Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

  Program Budget Management – Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers. Support commercial due diligence and investment decisions for new and in‑life solutions.

  Focus on achieving business performance on: On‑time, on‑budget delivery of all projects and contracts; Compliance with client SLAs and zero critical delivery escalations; Beyond connectivity contract retention rates; Effective risk mitigation and absence of unmitigated delivery failures; Client satisfaction scores and contract renewal rates; Successful management of partner and subcontractor relationships.

• Stakeholder Management – Lead, inspire, and develop a high‑performing team delivering complex solutions across product and service lifecycles. Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors. Build collaborative partnerships and alliances for business success. Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness. Ensure alignment on offerings, pricing, and value proposition. Champion and enable effective leadership and cross‑functional working relationships to create a unique, superior customer experience based on leadership practice. Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives.

• Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points.

• Delivering through People – Set team goals and objectives aligned with overall business objectives. Build a high‑performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved. Support and enable the team to succeed by driving skills development and future‑fit talent in line with business strategy. Oversee the activities of the team to ensure effective delivery of business outcomes. Encourage frequent knowledge sharing between team members, amongst other enablement initiatives. Develop a high‑performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion. Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels. When required, initiate disciplinary processes for team members, calling on support from HR when required, resolve grievances raised by team members and only raise escalation when required. Motivate team members and ensure that their efforts are recognised by using the Vodacom Stars platform. Encourage a culture of collaboration, accountability, and continuous improvement.

Qualifications

• Bachelor’s degree in business, engineering, information technology, or a related field (master’s preferred). Postgraduate qualifications / MBA (desirable). Minimum 8 years’ experience in delivery management, with at least 5 years in a senior leadership role overseeing multi‑disciplinary teams.
• Proven track record of managing large‑scale projects and long‑term support contracts within the mobile, ISP, or technology sectors.
• Strong commercial acumen and contract negotiation skills.
• Experience in partner management and risk mitigation within complex delivery environments.
• Excellent communication, stakeholder management, and leadership skills.
• Strategic mindset, out‑of‑the‑box thinking, and experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, its market, and industry alongside key decision‑makers and influencers in the account organisation.
• Robust understanding of account P&L and experience working in a multinational matrix organisation.
• Successful track record of managing multi‑industry sales teams and demonstrating profitable revenue growth.
• Strong customer focus, accountability, collaboration, resilience, flexibility, people management, and organisational savvy.

Benefits & Additional Information

Location: Vodacom, Midrand Campus.

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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Closing date for applications: 21 October.