EVERGREEN Talent Pool_Hillcrest Node_KZN

Firstrand Bank Limited; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Durban is looking to enhance its talent community for future opportunities. The role focuses on providing exceptional customer experiences and solutions. Ideal candidates will possess a National Senior Certificate and NQF 5 in Banking or related fields. This advertisement serves to gather applications for potential roles, ensuring compliance with organisational values and ethical practices.

Qualifications

• Ability to connect with customers and provide helpful solutions.
• Understand and adhere to policies and procedures.
• Strong ethical conduct and accountability in performance.

Responsibilities

• Provide positive customer experiences and product solutions.
• Maximise channel optimisation for customer needs.
• Support team effectiveness and personal development.

Education

National Senior Certificate (Matric)

NQF 5 in Banking / NQF6 / Related fields

Job description

Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Locations

• Hillcrest
• Hammersdale
• Westown
• Kloof

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Responsibilities

• Are you someone who can :
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell / cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs

Minimum Qualification Requirements

• National Senior Certificate (Matric)
• NQF 5 in Banking / NQF6 / Related fields

Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24 / 10 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Note: This is a Talent Pool advertisement and not an active vacancy.