EUC Engineer

Collinson; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global technology solutions provider is seeking an EUC Infrastructure Support Engineer to deliver advanced technical support and manage devices across various platforms. The ideal candidate will have strong expertise in Windows and macOS environments, along with hands-on experience in utilizing tools like Microsoft Intune and JAMF. You will play a key role in enhancing the technology experience for employees by resolving complex technical issues and ensuring a high level of IT security compliance in Cape Town, South Africa.

Qualifications

• 3+ years in an End User Computing, IT Support, or Desktop Support Engineer role.
• Hands-on experience with Microsoft Intune, Autopilot, and JAMF.
• Understanding of endpoint security principles including MFA and encryption.

Responsibilities

• Act as the primary escalation point for complex technical issues.
• Deliver high-touch, in-person support for walk-up users.
• Provide secure and compliant support aligned with IT security best practices.

Skills

Windows 11 Enterprise

macOS environments

Microsoft Intune

Autopilot

JAMF

CrowdStrike

Microsoft Defender

Zscaler

Rapid7

iOS and Android support

Education

ITIL Foundation certification

CompTIA A+

Microsoft certifications

Apple certifications

Tools

Fresh Service

ServiceNow

PDQ Deploy

Job description

Overview

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson operates Priority Pass, the world’s original and leading airport experiences programme, with access to a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries, working with the world’s leading payment networks, banks, airlines and hotel groups. The company has a history of innovation and delivers superior customer experiences. Our mission is focused on doing good beyond profit by giving back to the communities and people we work with. The success of our business is delivered through a diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The EUC Infrastructure Support Engineer provides advanced technical support to internal users, serving as a key escalation point from the Service Desk and delivering walk-up assistance for local users. This role supports a modern enterprise IT environment across Windows, macOS, and mobile platforms, ensuring a seamless, secure, and high-quality technology experience for employees globally.

Key responsibilities

• Act as the primary escalation point for complex technical issues raised by the Service Desk.
• Deliver high-touch, in-person support for walk-up users, including troubleshooting hardware/software and resolving user experience issues.
• Ensure PLA’s are met with the CISO team, OLAs are met with the Service Desk and other internal departments.
• Provide expert support for Windows 11 Enterprise, macOS, iOS, and Android platforms.
• Support and manage devices via Microsoft Intune, Autopilot, JAMF, and PDQ.
• Troubleshoot and support endpoint protection and cybersecurity tools such as CrowdStrike, Microsoft Defender, Zscaler, and Rapid7.
• Assist with device provisioning, imaging, and deployment using Autopilot and JAMF workflows.
• Provide secure and compliant support aligned with IT security best practices and organizational policies.
• Partner with other GBS teams to address recurring technical issues and drive service improvement.
• Maintain accurate records of assets, incidents, resolutions, and user interactions in the ITSM system.
• Contribute to documentation, SOPs, and knowledge base articles for global use.
• Support employee onboarding/offboarding by provisioning devices, configuring user profiles, and ensuring access readiness.
• Identify opportunities to streamline support processes and improve service delivery.
• Participate in after-hours or weekend support as needed during critical deployments or escalations.

Knowledge, skills and experience required

• 3+ years in an End User Computing, IT Support, or Desktop Support Engineer role (Level 2 or 3).
• Strong expertise in Windows 11 Enterprise and macOS environments.
• Hands-on experience with:
• Microsoft Intune and Autopilot
• JAMF (macOS device management)
• PDQ Deploy
• CrowdStrike, Microsoft Defender, Zscaler, Rapid7
• iOS and Android mobile device configuration and support
• Familiarity with ITSM platforms (Fresh Service and ServiceNow preferred).
• Understanding of endpoint security principles, including MFA, encryption, DLP, and threat detection.

Preferred Qualifications

• ITIL Foundation certification or experience in an ITIL-based environment.
• CompTIA A+, Microsoft, or Apple certifications.
• Experience working in a hybrid enterprise or global IT support team.
• Exposure to zero trust, identity management, and mobile device security frameworks.

Person Specification

• Excellent customer service and communication skills—able to engage effectively with technical and non-technical users.
• Strong attention to detail, analytical thinking, and documentation skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, please email us at [e-mail]