EUC Desktop Support Specialist – Tier 1

Iron Systems, Inc; Centurion; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT service provider is looking for an IT Support Specialist to provide assistance through video calls and other communication methods. You will triage and resolve customer IT inquiries, maintain computing hardware and software, and ensure customer satisfaction. Ideal candidates should demonstrate strong technical support skills and the ability to troubleshoot effectively in various scenarios. This position involves direct customer interaction and requires exceptional communication abilities, along with proactive problem-solving skills.

Qualifications

• Experience in providing IT support through video calls and other methods.
• Ability to triage and troubleshoot technical issues effectively.
• Familiarity with desktop software and hardware maintenance.

Responsibilities

• Provide IT support to customers through various methods.
• Triage and troubleshoot tickets submitted by users.
• Maintain and repair desktop computing hardware and software.

Skills

Technical Support

Troubleshooting

Communication Skills

Desktop Software Installation

Virus Eradication

Job description

A leading IT service provider is looking for an IT Support Specialist to provide assistance through video calls and other communication methods. You will triage and resolve customer IT inquiries, maintain computing hardware and software, and ensure customer satisfaction. Ideal candidates should demonstrate strong technical support skills and the ability to troubleshoot effectively in various scenarios. This position involves direct customer interaction and requires exceptional communication abilities, along with proactive problem-solving skills.