Estate Receptionist (Fixed-Term)

Wild Dreams Hospitality; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious wine estate in Stellenbosch seeks a Receptionist / Switchboard Operator to welcome guests, provide information, and handle inquiries with warmth. Ideal candidates have reception experience, excellent customer service skills, and reside locally. This is a live-out position that requires strong organizational skills and the ability to work flexible hours.

Qualifications

• 1–2 years’ experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area.
• Willingness to work flexible hours (evenings, weekends, holidays).

Responsibilities

• Greet and acknowledge guests upon arrival and departure.
• Provide information about the estate and conduct guided tours.
• Operate the telephone and switchboard, directing calls appropriately.

Skills

Excellent telephone etiquette

Customer service skills

Computer literacy (Word, Excel, Outlook)

Strong organizational skills

Fluent in English (written and verbal)

Education

Grade 12

Hospitality certificate

Job description

A prestigious wine estate in Stellenbosch is seeking a RECEPTIONIST / SWITCHBOARD OPERATOR to join their team.

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth. Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment. The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike.

Candidate Responsibilities

• Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
• Provide information about the estate, its facilities, and experiences.
• Conduct guided tours around the estate for guests.
• Operate the telephone and switchboard, directing calls appropriately.
• Maintain a register of bookings and reservations, liaising with security and relevant departments.
• Compile, update, and distribute estate-related information as required.
• Keep electronic telephone directories accurate and up to date.
• Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
• Escalate guest concerns to management promptly.
• Handle all lost property, ensuring proper handover and documentation.

Candidate Requirements

• Grade 12; a hospitality certificate is advantageous.
• 1–2 years’ experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Excellent telephone etiquette and customer service skills.
• Fluent in English, with strong written and verbal communication.
• Team player with good computer literacy (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Willingness to work hospitality hours, including evenings, weekends, and public holidays.
• Comfortable interacting with distinguished clientele.
• Well-presented, enthusiastic, and professional demeanor.

This is a live-out role.