Estate Receptionist

Wild Dreams; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury wine estate in Stellenbosch is seeking a Receptionist/Switchboard Operator to welcome guests and handle enquiries. Candidates should have Grade 12 education, customer service experience, and reside in the area. This role involves conducting tours, managing bookings, and requires excellent communication skills. A hospitality certificate is a plus, but not mandatory. Evening and weekend availability is necessary.

Qualifications

• 1–2 years' experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Fluent in English, strong written and verbal communication.

Responsibilities

• Greet guests with kindness and warmth.
• Provide information about the estate and its facilities.
• Conduct guided tours around the estate.

Skills

Excellent telephone etiquette

Customer service skills

Organizational skills

Computer literacy

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

A prestigious wine estate in Stellenbosch is seeking a RECEPTIONIST / SWITCHBOARD OPERATOR to join their team.

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth.

Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment.

The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike.

Candidate Responsibilities

• Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
• Provide information about the estate, its facilities, and experiences.
• Conduct guided tours around the estate for guests.
• Operate the telephone and switchboard, directing calls appropriately.
• Maintain a register of bookings and reservations, liaising with security and relevant departments.
• Update, and distribute estate-related information as required.
• Keep electronic telephone directories accurate and up to date.
• Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
• Escalate guest concerns to management promptly.
• Handle all lost property, ensuring proper handover and documentation.
• Strong organizational skills and attention to detail.
• Willingness to work hospitality hours, including evenings, weekends, and public holidays, to interact with distinguished clientele.
• Well-presented, enthusiastic, and professional demeanor.
• This is a live-out role.

Candidate Requirements

• Grade 12; a hospitality certificate is advantageous.
• 1–2 years' experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Excellent telephone etiquette and customer service skills.
• Fluent in English, with strong written and verbal communication.
• Team player with good computer literacy (Word, Excel, Outlook).