Estate Manager

Inspired Management; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A property management company is seeking a highly experienced Estate Manager to oversee daily operations and maintenance of a prestigious residential estate in Sandhurst, Johannesburg. The ideal candidate will ensure smooth and efficient estate operations while maintaining high service standards. Responsibilities include managing staff, budgets, and contractor work, as well as liaising with residents. Applicants should have 5-10 years in estate management and strong knowledge of South African property laws.

Qualifications

• 5–10 years in estate, property, or facilities management.
• Proven experience managing residential estates.
• Strong knowledge of South African property law.

Responsibilities

• Oversee daily operations and maintenance of the estate.
• Manage staff, contractors, budgets, and infrastructure.
• Chair Trustee meetings and resolve complaints.

Skills

Customer service excellence

Budget management

Communication skills

Leadership capabilities

Problem-solving ability

Job description

We are seeking a highly experienced and proactive Estate Manager to oversee the daily operations, maintenance, and strategic development of a prestigious residential estate in Sandhurst, Johannesburg.

The ideal candidate will be responsible for ensuring the estate runs smoothly, safely, and efficiently, while maintaining high standards of service and community satisfaction. This role involves managing staff, contractors, budgets, and infrastructure, as well as liaising with residents of the scheme.

Responsibilities

• Deliver excellent customer service by keeping trustees updated and informed on the status and progress of each reported issues that falls within your assigned Estate
• Maintain up-to-date and accurate notes and progressions of all maintenance issues reported in relation to properties that fall within the assigned territory
• Ensuring that all issues are resolved within the set time frames laid out
• Appropriately identify maintenance issues that need to be escalated to ensure a satisfactory resolution is delivered
• Correctly identify liability of costs
• Ensure that any contractor or third-party instructions are in accordance with the spend policy
• Coordinate and organize the workload of contractors and external third-party companies
• Monitoring the quality of any contractor's work
• Ensuring completion of any works orders and closing anything outstanding in line with system policies
• Obtain quotes and provide relevant advice to trustees
• Completion of tasks in relation to setting up and closing acquisitions
• Ensure full compliance is maintained within the assigned Estate in line with company policies and procedures
• First line of contact for resolution of complaints from trustees and homeowners
• Ability to chair Trustee meetings
• Good financial skills, understanding of Audits and Budgets and report back to trustees and homeowners on the schemes financial position
• Form and maintain open and constructive relationships with all who have an interest or statutory duty towards the Estate, including owners, tenants, contractors, Managing Agent and Estate staff
• Act as link between the residents / owners and General Manager and ensure effective communication channels between these parties are established and maintained

Qualifications

• Minimum 5–10 years in estate, property, or facilities management
• Proven experience managing residential estates, including infrastructure, security, and landscaping
• Strong knowledge of Sectional Title Schemes, HOA governance, and South African property law
• Familiarity with maintenance planning, contractor oversight, and compliance protocols
• Excellent communication and interpersonal skills
• Strong leadership and team management capabilities
• High level of integrity, discretion, and problem-solving ability
• Ability to work under pressure and manage emergencies or after-hours issues
• Valid driver's license and own transport
• Willingness to be on-call for urgent estate matters
• Experience with community engagement and resident liaison is a plus

Other Requirements

• Valid driver's license and own transport
• Willingness to be on-call for urgent estate matters