Enterprise Tech Support Specialist (Legal)

LexisNexis; Durban; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A global information provider is seeking a Technical Support Specialist to deliver high-quality support to professional clients via phone, email, and chat. The ideal candidate will have a Bachelor's degree in a technical field and exceptional communication skills. Responsibilities include resolving technical issues, assisting with account access, and documenting customer interactions. This role offers flexible working hours and various employee benefits.

Benefits

Medical Aid

Retirement Plan with Risk Benefits

Modern family benefits

Study Leave

Qualifications

• Bachelor's degree or equivalent experience required.
• Exceptional communication with high-end clients is necessary.
• Experience in handling challenging customer situations.

Responsibilities

• Deliver technical support via multiple channels.
• Troubleshoot software, internet, and usability issues.
• Accurately document customer interactions and resolutions.

Skills

Exceptional communication skills

Ability to troubleshoot software issues

Empathy in customer situations

Multitasking in fast-paced environments

Education

Bachelor’s degree in a technical field

Tools

Enterprise systems

Accounting applications

Job description

A global information provider is seeking a Technical Support Specialist to deliver high-quality support to professional clients via phone, email, and chat. The ideal candidate will have a Bachelor's degree in a technical field and exceptional communication skills. Responsibilities include resolving technical issues, assisting with account access, and documenting customer interactions. This role offers flexible working hours and various employee benefits.