Enterprise IT Operations Manager

Boardroom Appointments; Centurion; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading recruitment agency seeks an experienced IT Operations Manager in Centurion, South Africa, to oversee the data center and network infrastructure. The ideal candidate must have 10+ years in IT service management and related fields, managing supplier relationships and IT operations aligned with business strategies. Relevant certifications in IT security and ITIL are essential for this role.

Qualifications

• Minimum 10 years working experience in IT service management and network security.
• Experience in operational technology is an added advantage.

Responsibilities

• Manage day-to-day operations of IT Support Teams and suppliers.
• Guide delivery of IT Services in line with Business strategy.
• Own processes for IT Operations on Hosted Infrastructure, Networks, Security.

Skills

Operational Management

IT Security

Customer Experience Enhancement

Business User Relationship Management

Education

BSC Informatica / BCom Informatica or equivalent

IT Security Operations Certification (CISSM / CISSP)

ITIL Certification

Financial Management Certification

Project Management Certification

Job description

Responsible for the Operational Management of the companys data centre and network infrastructure,

technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk

as a support function to the business. Responsible for all operational aspects including day-to-day

management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated

reporting. Guide and provide the delivery of IT Services in line with Business strategy to all customers with a

key focus on enhancing and improving seamless end-to-end customer experience.

Manage all active and relevant IT Suppliers according to the services they deliver through the associated

contracts. Responsible for Business user relationship management and adherence to agreed OLAs.

Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security,

Service Desk and EUC environments.

REQUIRED MINIMUM EDUCATION/TRAINING

• BSC Informatica / BCom Informatica or equivalent Tertiary Education
• Relevant IT Security Operations certification i.e., CISSM / CISSP
• ITIL certification
• Financial Management certification is an added advantage
• Project Management certification and relevant experience is an added advantage

REQUIRED MINIMUM WORK EXPERIENCE

• Minimum 10 years working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage