English-Speaking Customer Service Representative

Teletech Holdings, Inc.; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global customer service firm in Cape Town is seeking an English-speaking Customer Service Representative to assist U.S.-based customers. You'll provide support through phone calls, ensuring an exceptional customer experience. The ideal candidate has at least a year of customer service experience and is fluent in English. This position offers a supportive culture, career development opportunities, and includes a healthy benefits package.

Benefits

Supportive career development

Health and wellness incentives

Tuition reimbursement

Qualifications

• 1 or more years of customer service experience.
• Ability to support and work regular overnight shifts.

Responsibilities

• Answer incoming calls from U.S.-based customers.
• Provide accurate and complete information.
• Upsell products or services to customers.

Skills

Fluent in English (B2 level)

Customer service experience

Computer systems proficiency

Professionalism and positivity

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC's award-winning employment experience.

As a English-speaking Customer Service Representative, working onsite in Cape Town, South Africa you'll be a part of bringing humanity to business.

What You'll Do

Do you have a passion for helping others and giving them peace of mind?

You’ll work to resolve customers' inquiries, whether it’s getting answers quickly, consulting on products with compassion, or resolving their issues with a smile.

You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.

During a Typical Day, You’ll

• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Fluent in English (B2 level)
• 1 or more years of customer service experience
• High school diploma or equivalent
• Proficiency in using computer systems and software applications
• Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
• Ability to support and work regular overnight shifts

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community-minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call.

We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

If you’re a night owl, this is the perfect opportunity to make a real impact on the American market.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do.

Equal Opportunity Statement

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different venue points and for you to bring value to the table in your own unique way.