English Customer Service Support

Sa Commercial (Pty) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A South African company specializing in customer service seeks customer-focused individuals to enhance client interactions. Key responsibilities include managing calls, handling reservations and complaints, and ensuring high-quality service delivery. Candidates should have strong problem-solving skills, a matric certificate, and at least 1-2 years of experience in a contact center environment.

Qualifications

• Good command of English (verbal & written).
• Passionate about customer service.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage customer service engagement via incoming calls and emails.
• Handle reservations, special requests, and complaints.
• Escalate queries to appropriate channels.

Skills

Customer service

Problem-solving

Analytical skills

Interpersonal skills

English proficiency

Education

Matric certificate or equivalent

Job description

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

• Customer service engagement via incoming calls and respond to email queries
• Managing reservation, special requests, and complaints from customers via the website
• Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
• Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
• Demonstrate urgency on transactions using standard operating procedures

Requirements

• A matric certificate or equivalent qualification
• Good command of the English (verbal & written)
• Passionate about customer service
• Strong analytical and problem-solving skills
• Webchat experience advantageous
• A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience