Engineering Sales Support Manager

Ntice Sourcing Solutions; Pietermaritzburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading manufacturing operation is seeking an experienced Technical Sales & Support Manager to join their team in Pietermaritzburg. The ideal candidate will have a strong engineering background, previous technical sales experience, and the ability to foster customer relationships. Responsibilities include providing customer service and sales support, managing budgets, and addressing technical service requests. Candidates must have a valid driver's license and vehicle. Only qualified applicants will be contacted.

Qualifications

• Engineering Degree (Civil, Structural, Process, Industrial or Chemical not qualifying).
• Previous sales experience in a technical sales role.
• Own car and driver's license essential.

Responsibilities

• Customer service & sales support.
• Build strong relationships with customers.
• Manage sales budget and gross margins.
• Respond to customer complaints within 24 hours.
• Troubleshoot technical issues and identify faults.
• Conduct audits on customer equipment.

Skills

Sales experience in a technical sales role

Ability to build relationships

Excel skills

Self-motivated and energetic

Proficiency in English

Education

Engineering Degree (BTech or BSc Mechanical or Electrical / Mechatronics)

Job description

Job Description

Job DescriptionEngineering Sales Support Manager - PackagingA leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick.

Minimum Requirements

• Engineering Degree (BTech or BSc Mechanical or Electrical / Mechatronics only)
• Note : Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
• Previous sales experience in a technical sales role
• Must be organized & have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver's license essential

Key Responsibilities

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer's business and provide them with packaging solutions, not just bottles

Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.