Engagement Director - South Africa

Rangr Data; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading data engineering firm in Cape Town is seeking an Engagement Director to drive client success. The role involves strategic governance of projects, managing client relationships, and delivering high-value services. Ideal candidates should have strong communication skills, the ability to translate objectives into outcomes, and experience in project leadership. This role emphasizes proactive communication and delivering measurable results for clients.

Qualifications

• Strong communication and client management skills.
• Ability to translate client objectives into actionable outcomes.
• Experience in project governance and delivery execution.

Responsibilities

• Drive client success through strategic leadership of projects.
• Manage expectations with proactive communication.
• Conduct analysis to understand customer challenges and objectives.

Job description

RANGR Data is a US-basedadvanced data engineering and analytics consulting firm, and a certified partner of Palantir.

We help clients implement and support the most advanced data operations platform: Palantir Foundry.

Role Overview

As Engagement Director, you are responsible for driving client success through strategic project governance and the delivery of high-value services.

You partner closely with clients to understand their objectives, collaborate with engineers to design solutions that align with those goals, and oversee project iterations that deliver production-ready implementations.

For your portfolio of projects (Clients Engagements), you will provide timely, clear status updates, address concerns early with effective and transparent communication methods, remove roadblocks, and provide risk mitigation efforts to minimize escalations.

Prevent issues from escalating, as a part of your responsibilities while successfully managing your portfolio is to ensure a continuous improvement environment resulting in repeatable process for the entirety of the customer experience.

Acting as our clients' partner in any of the project types : proof-of-value, managed services, product support, or expert services, you will guide clients through the journey of deploying a high-value implementation that demonstrates clear ROI via client specific KPIs.

In this role, you serve as the bridge between strategic client priorities and delivery execution, driving clarity, transparency, and consistent results while ensuring a seamless, positive client experience at every stage.

What You'll Own

Champion Client Success Serve as the client's primary partner and advocate throughout engagements.

Manage expectations with proactive communication, transparency, and follow-through.

Conduct analysis to deeply understand customer challenges and translate into actionable business objectives Translate business objectives into clear delivery outcomes and success criteria.

Drive measurable outcomes by ensuring engagements deliver clear, quantifiable business value.

Drive measurable client impact by ensuring proof-of-values demonstrate value and managed services drive long-term success.

Delivery Leadership

Define project scope, timelines, and success metrics in alignment with client goals.

Lead rapid iterations cycles, ensuring progress is visible and aligned with all stakeholders.

Oversee day-to-day delivery execution, ensuring teams stay focused on outcomes.

Provide timely status updates, proactively escape risks, and course correct as needed.

Partner with Technical Team Leaders to ensure feasibility and alignment of technical solutions.

Ensure project dashboards and tasks are consistently updated for visibility and alignment.

Cross-Functional Alignment

Coordinate with Delivery, Engineering, and Operations to ensure end-to-end success.

Partner with the Director of Delivery on resource planning, governance, and reporting.

Act as the escalation point for client concerns, ensuring issues are resolved quickly and transparently.

Culture & Team Development

Mentor team members on client engagement best practices.

Encourage knowledge sharing, cross-functional collaboration, and continuous improvement.

Model transparency, accountability, and proactive problem-solving in client interactions.

How You Lead Client-Obsessed

Always prioritize the client's outcomes and value.

Proactive Communicator – Create clarity, avoid surprises, and address issues early.

Strategic and Practical – Balance long-term partnership goals with near-term delivery execution.

Calm Under Pressure – Bring stability and structure in high-stakes client situations.

Reporting & Scope

Reports to the Director of Delivery.

Partners closely with Technical Team Leaders and Forward Deployed Engineers.

Owns external client relationships and internal delivery alignment.

Measures of Success