Energy Specialist Customer Service Advisor

EXL; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is looking for passionate Energy Specialists to join their team in Cape Town. This role focuses on providing exceptional customer service to clients in the UK utilities market, assisting them with energy inquiries and account management. You will be part of a dynamic team dedicated to promoting efficient energy use while ensuring compliance with industry regulations. If you thrive in a fast-paced environment and are eager to grow in your career, this opportunity is perfect for you. Join us and make a difference in the energy sector while developing your skills in a supportive atmosphere.

Benefits

Growth and development opportunities

Supportive team environment

Qualifications

• Experience in customer service with a focus on energy-related inquiries.
• Clear credit and criminal record is essential.

Responsibilities

• Assist customers with energy-related inquiries and account management.
• Ensure compliance with industry regulations and promote energy efficiency.

Skills

Customer Service

Knowledge of UK Utilities Market

Account Management

Compliance with Industry Regulations

Education

12 months Call Center Experience

Job description

Energy Specialist Customer Service Advisor

EXL City of Cape Town, Western Cape, South Africa

We are seeking experienced and customer-focused Energy Specialists to join our dynamic campaign supporting UK energy and utilities services. In this role, you will leverage your knowledge of the UK utilities market to assist customers with energy-related inquiries, account management, and service solutions. You will be responsible for delivering exceptional service, ensuring compliance with industry regulations, and promoting efficient energy use.

Responsibilities

• Assist customers with energy-related inquiries
• Manage customer accounts
• Ensure compliance with industry regulations
• Promote efficient energy use

Minimum Requirements

• Clear credit and criminal record
• 12 months Call Center experience / Desirable UK Utilities
• Must reside in or near Cape Town
• Willingness to work rotational UK hours

Why Join Us?

• Growth and development opportunities
• Be part of a dynamic and supportive team

If you're passionate about providing excellent service and thrive in a fast-paced environment, we want to hear from you!

Apply now and take the next step in your career!

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Consulting

Industries

Telephone Call Centers