Energy Customer Care Specialist

WNS; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading Business Process Management company in Durban is seeking a Customer Service Representative to provide reliable customer support for a UK energy provider. Ideal candidates need a Grade 12 certificate and 6-12 months of call center experience. Successful applicants will be proficient in MS Word and possess excellent communication skills. Join us to contribute to a high-quality service environment and meet personal and team targets.

Qualifications

• Minimum requirement Grade 12.
• Minimum of 6-12 months Call Centre experience.

Responsibilities

• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries.
• Escalate any queries or complaints to ensure timely handling.
• Provide accurate information on products and services to clients.
• Promote and cross-sell products and services where applicable.
• Operate customer related information systems to maintain records.
• Contribute to the success of the team by achieving personal targets.
• Adhere to company standards, policies, and procedures.

Skills

Computer literacy

Proficient in MS Word

Excellent verbal and written English communication skills

Customer orientation

Results Driven

Quality focus

Planning, organizing and prioritizing

Ability to work under pressure

Ability to adapt to constant changes

Ability to work in teams

Conflict resolution

Empathetic

Education

Grade 12

Job description

A leading Business Process Management company in Durban is seeking a Customer Service Representative to provide reliable customer support for a UK energy provider. Ideal candidates need a Grade 12 certificate and 6-12 months of call center experience. Successful applicants will be proficient in MS Word and possess excellent communication skills. Join us to contribute to a high-quality service environment and meet personal and team targets.