End-User IT Support Specialist

University of Pretoria / Universiteit van Pretoria; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A reputable educational institution in Pretoria is seeking a Workstation Support Technician to enhance operational efficiency by providing exceptional workstation support. This role involves troubleshooting, software installation, and maintenance of hardware. The ideal candidate will have a diploma or equivalent with relevant certifications. This opportunity offers a dynamic work environment in the IT sector.

Benefits

Professional development opportunities

Qualifications

• 3 years experience in end-user device support.
• Experience in hardware and software troubleshooting.
• Knowledge of IT service management.

Responsibilities

• Provide support for workstation software and hardware.
• Troubleshoot end-user device issues.
• Liaise with team members and stakeholders.

Skills

Problem solving

Technical support

Teamwork

Communication

Education

Three-year National Diploma

ITIL 4 Foundation

A+, N+, Microsoft 365 certifications

Tools

Microsoft operating systems

Workstation hardware

Job description

A reputable educational institution in Pretoria is seeking a Workstation Support Technician to enhance operational efficiency by providing exceptional workstation support. This role involves troubleshooting, software installation, and maintenance of hardware. The ideal candidate will have a diploma or equivalent with relevant certifications. This opportunity offers a dynamic work environment in the IT sector.