End User Computing Technician - Gauteng : Johannesburg

SITA SOC; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company in Johannesburg is seeking an End User Computing Technician to provide first and second level desktop support. The ideal candidate will have a National Higher Certificate in IT and at least one year of corporate experience in service management or end user support. Responsibilities include installation and configuration of IT equipment, supporting local IT resources, and performing administrative tasks. This position offers growth within a dynamic environment.

Qualifications

• Minimum Grade 12 and National Higher Certificate in IT (NQF Level 5) with A+/N+.
• At least 1 year of corporate experience in Service Management or End User Support.
• Experience with LAN infrastructures, servers, desktops, and related peripherals.

Responsibilities

• Provide first and second level LAN & desktop support within SLA targets.
• Install and configure new IT equipment.
• Support local IT and software resources.
• Perform day-to-day administrative tasks.

Skills

LAN & desktop support

IT equipment installation

Remote software deployment

End User Computing services

Education

National Higher Certificate in IT (NQF Level 5)

Job description

Job title : End User Computing Technician - Gauteng : Johannesburg

Job Location : Gauteng, Johannesburg

Deadline : November 09, 2025

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Key Responsibility Areas

• Provide first and second level LAN & desktop support within SLA targets. Install and configure new IT equipment within SLA targets.
• Implementation, customization and maintenance of the remote software deployment.
• Provide support to the enterprise’s local IT and software resources. Provide LAN & desktop advisory services to clients.
• Day to day administrative tasks.

Qualifications and Experience

• Minimum : Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+ / N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant).
• Experience : At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals. Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.