End-to-End Logistics CX Consultant

A.P. Moller - Maersk; Cape Town; On-site; ZAR 512 000 - 855 000; Full time

Job summary

A global shipping company is seeking an ICX Customer Experience Consultant in Cape Town. This role involves managing the shipment process for small/mid-sized customers, ensuring excellent service and communication. The ideal candidate has 3 to 5 years' experience in logistics, strong analytical and problem-solving skills, and the ability to handle multiple priorities under pressure. Join a dynamic team that values performance and teamwork.

Qualifications

• 3 to 5 years' relevant experience in shipping, clearing, freight forwarding or logistics.
• Strong knowledge of supply chain operations.
• Able to operate under pressure and manage competing priorities.

Responsibilities

• Manage the end-to-end shipment process for small/mid-sized customers.
• Ensure timely resolution of customer issues.
• Build strong relationships with all stakeholders.

Skills

Customer service excellence

Stakeholder management

Analytical thinking

Organizational skills

Problem-solving

Communication skills

Job description

A global shipping company is seeking an ICX Customer Experience Consultant in Cape Town. This role involves managing the shipment process for small/mid-sized customers, ensuring excellent service and communication. The ideal candidate has 3 to 5 years' experience in logistics, strong analytical and problem-solving skills, and the ability to handle multiple priorities under pressure. Join a dynamic team that values performance and teamwork.