End Controller (External Applications Only - Soshanguve South)

Cashbuild; Pretoria; On-site; ZAR 100 000 - 120 000; Full time

Job summary

A retail company is looking for an End Controller in Pretoria, South Africa. The role involves ensuring all stock documentation is complete and providing excellent customer service. Candidates need at least Grade 12 education, relevant experience, and strong attention to detail. The position requires flexibility in working hours, including weekends and holidays.

Qualifications

• Minimum Grade 12 and 1 year work-related experience or 2 years' experience.
• Ability to communicate in English and the local dominant language.
• Must be literate and have strong numeric skills.
• Proven attention to detail and ability to work under pressure.
• Willingness to work shifts, weekends, and Public Holidays.

Responsibilities

• Ensure no goods leave stores without relevant documentation.
• Complete correct and full documentation.
• Ensure all customer returns are correctly recorded.
• Report suspicious behavior to management.
• Conduct random searches on employees when they leave.

Job description

End Controller (External Applications Only - Soshanguve South)

Description

Ensure relevant documentation for all transactions is checked and recorded when stock and/or fixed assets leave the store or when customers return stock.

Requirements

Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years' work related experience.

Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.

Must be literate.

Must have strong numeric skills.

Proven attention to detail.

Must be able to work under pressure.

Must be willing to work shifts, weekends and Public Holidays.

Key Performance Areas

• Ensure no goods leave Cashbuild stores without the relevant documentation.
• Completed correct and full documentation.
• Correct date, time, sequence, and signature on document has been captured.
• Ensure all Customer returns are correctly recorded in the End Controller book and authorised.
• Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks.
• Sign the End Control keys IN / OUT daily.
• All exit / entry doors must be closed if not in use.
• Ensure that loading and off-loading shutter doors are closed at all times where not in use.
• Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management.
• Conduct random searches on Employees when they leave the Store.

Customer Service

Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods.

Direct Customers to relevant person who can assist them.

Ready for Business: Adhere to Ready for Business and Beyond my Control as per the CB Way.

Values

• Integrity: Complying with generally accepted standards in activities related to the position, creating realistic expectations, being sincere, handling sensitive information carefully, and showing awareness of values while indicating when boundaries are crossed.
• Accuracy: Effectively handling detailed information, being consistently attentive, working in an orderly fashion, ensuring matters are handled accurately from start to finish, preventing mistakes, and investing energy in checking one’s work.
• Client focus: Identifying and actively responding to clients' wishes and needs, dealing with clients in a friendly manner, showing involvement in the client's problem, making clients feel welcome, and approaching the client's question with a can‑do mentality.
• Personal development: Being aware of one’s own strengths and weaknesses, consciously working on personal development, focusing on self‑broadening or gaining deeper knowledge, following relevant training programmes, and seeking opportunities for growth.

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